Data Collection Specialist

About the role

This role is an onsite position requiring 5 days a week in a client or Cognizant office in Atlanta, GA. The Data Collection Specialist will manage research collections with participants to validate the engineering approach for augmented & virtual reality-enabled products.

Responsibilities

• Gather user feedback, preferences & research data based on requirements from the client
• Manage end-to-end workflow from scheduling, to compiling results, to client reporting, to documenting & troubleshooting technical issues
• Create process documentation, training materials, best practices and represent data with charts and graphs for easy consumption by client stakeholders
• Collaborate with team members on data validation, deriving key insights, coordination & task prioritization, and communicate updates about fixes/edits to tools & programs used for collection
• Handle inbound requests from existing partners for marketing support
• Triage operational issues & make recommendations for how to alter process based on observations
• Report project status, adhere to key timelines and milestones, identify data gaps, and serve as a conduit between operational and technical teams
• Update information in internal planning tools and platforms as necessary, such as logging and tracking all activities and appointment minutes
• Utilize internal tools to engage with participants, track communications & deliver results

Requirements

• Bachelor's degree in Business Administration, or a related field is preferred
• Excellent oral and written communications
• Experience with data analysis, uncovering insights in data & data visualization
• Experience in customer service or client services
• Experience working in digital/technology companies with tech products
• Excellent communication skills, with the ability to formulate and articulate data collection details with participants and internal teams
• A strong understanding and passion for technology and enjoy keeping up to date on the current trends
• Able to effectively operate with flexibility in a fast-paced, constantly evolving team environment with minimum supervision and a high degree of autonomy
• Must be a self-starter, with willingness to embrace change, quickly learn new technologies, work closely as a member of cross functional teams, and be open to new ideas and processes
• Knowledge and interest in AR/VR

Qualifications

• Equivalent practical experience

Skills

• Strong organizational and problem-solving skills
• Ability to prioritize tasks and manage multiple projects simultaneously
• Proficiency in Microsoft Office Suite
• Experience with data management and analysis software
• Ability to work independently and as part of a team

Benefits

• Life & Disability Insurance
• Group health dental & Wellness
• Sick Leaves
• 401(k) plan and contributions