Data Center Technician Shift Lead - NAO

Role Overview

A position is available for a Data Center Technician Shift Lead to support network infrastructure operations within a large-scale data center environment in New Albany, Ohio. This role is focused on installing, maintaining, troubleshooting, documenting, and supporting data center network infrastructure within a mission-critical environment. This is an opportunity for candidates with experience in data centers, structured cabling, telecommunications, network installations, low-voltage systems, hardware deployment, or technical field support.

Responsibilities

• Install, rack, stack, cable, label, and document network equipment including switches, routers, patch panels, optics, and related infrastructure.
• Perform hardware replacement and break/fix activities on switches, transceivers, optics, power supplies, fans, line cards, cables, and other field-replaceable network components.
• Install, route, dress, label, validate, test, and troubleshoot fiber optic and copper cabling supporting network infrastructure.
• Read and validate rack elevations, port maps, cabling diagrams, installation instructions, asset records, and work orders.
• Perform visual inspections, hardware audits, serial number validation, asset tagging, inventory updates, and port validation.
• Execute network device installs, swaps, decommissions, upgrades, and Moves, Adds, and Changes according to approved procedures.
• Support network engineering teams through Smart Hands activities and remote troubleshooting assistance.
• Update ticketing systems, asset records, inventory records, work orders, and completion documentation accurately.
• Support inventory management, parts handling, receiving, staging, secure equipment movement, and chain-of-custody processes.
• Work from MOPs, SOPs, CMOPs, and customer procedures during deployments, maintenance windows, and change activity.

Required Qualifications

• 1-2 years of hands-on technical experience with hardware installation, rack-and-stack, component replacement, cabling, asset handling, break/fix, or technical field support.
• Experience working with network hardware, telecommunications equipment, structured cabling, low-voltage systems, or related technologies.
• Basic understanding of switches, routers, optics, copper cabling, fiber optic infrastructure, and network connectivity concepts.
• Ability to follow documented procedures and perform work with limited supervision.
• Ability to accurately maintain asset records, tickets, inventory records, and work documentation.
• Strong troubleshooting, communication, teamwork, and attention to detail.
• Ability to pass background screening and customer-required site access checks.
• Must be willing to work in full PPE, including safety boots, long pants, hard hat, high-visibility vest or clothing, and safety glasses.

Preferred Qualifications

• Experience supporting network infrastructure in a data center, colocation, telecommunications, enterprise, or critical environment.
• Experience replacing optics, transceivers, power supplies, fans, cabling, and other network hardware components.
• Experience with fiber cleaning, inspection, testing, troubleshooting, and cable certification.
• Experience with switch installation, patching, port validation, labeling standards, cable dressing, and asset management.
• Exposure to Cisco, Arista, Juniper, Mellanox/NVIDIA, or similar networking platforms.
• Willingness to relocate to New Albany, OH or travel to New Albany for site-based work.
• Willingness to support other data center sites as needed is a plus.
• CompTIA A+, Network+, BICSI, FOA, OSHA 10, or equivalent technical certifications.

Physical Requirements

• Must be willing to wear full PPE while on site, including safety boots, long pants, hard hat, high-visibility vest or clothing, and safety glasses.
• Ability to lift and carry up to 50 pounds regularly and move equipment up to 75 pounds with assistance.
• Ability to stand, walk, bend, climb ladders, work in confined spaces, distinguish cable and fiber colors, and work in hot or cold data center environments.
• Ability to support scheduled maintenance windows, rotating shifts, nights, weekends, or emergency response when required.

Why Join Us

This role offers exposure to leading hyperscale and enterprise data center programs, technical training and certification opportunities, a clear technical and leadership career path, and the opportunity to support large-scale cloud and AI network infrastructure deployments.