Data Center Technician Shift Lead - NAO - Wave 2

About the role

Data Center Technician Shift Lead - NAO - Wave 2 located in New Albany, Ohio (onsite). Support the network equipment side of hyperscale data center operations, installing, cabling, replacing, documenting, and supporting data center network infrastructure in a mission‑critical environment.

Responsibilities

• Install, rack, stack, cable, label, and document network equipment including switches, routers, patch panels, optics, and related infrastructure.
• Perform hardware replacement and break/fix activities on switches, transceivers, optics, power supplies, fans, line cards, cables, and other field‑replaceable network components.
• Install, route, dress, label, validate, test, and troubleshoot fiber optic and copper cabling supporting network infrastructure.
• Read and validate rack elevations, port maps, cabling diagrams, installation instructions, asset records, and work orders.
• Perform visual inspections, hardware audits, serial number validation, asset tagging, inventory updates, and port validation.
• Execute network device installs, swaps, decommissions, upgrades, and Moves, Adds, and Changes according to approved procedures.
• Support network engineering teams through Smart Hands activities and remote troubleshooting assistance.
• Update ticketing systems, asset records, inventory records, work orders, and completion documentation accurately.
• Support inventory management, parts handling, receiving, staging, secure equipment movement, and chain‑of‑custody processes.
• Work from MOPs, SOPs, CMOPs, and customer procedures during deployments, maintenance windows, and change activity.

Requirements

• 1‑2 years of hands‑on technical experience with hardware installation, rack‑