Data Center Technician Manager - Dallas, TX

Key Responsibilities

• Lead, mentor, and develop a team of 5–6 Technical Trainers, providing coaching, performance feedback, and professional development.
• Assign trainers to locations and training initiatives based on business needs and skill sets.
• Establish clear performance expectations and ensure consistent training quality across all trainers and sites.
• Support trainer onboarding, certification, and ongoing technical development.
• Own the end-to-end technical training strategy for electrical and low voltage technicians.
• Plan and execute monthly training programs, including onboarding, upskilling, refresher training, and compliance-based instruction.
• Ensure training programs align with industry standards, safety regulations (OSHA), and Black Box operational requirements.
• Analyze training effectiveness using assessments, field feedback, and performance data to drive continuous improvement.
• Oversee training delivery across multiple locations, ensuring standardization, consistency, and quality.

Curriculum & Compliance

• Ensure all curriculum, lesson plans, lab exercises, and assessments remain current, accurate, and aligned with evolving technologies.
• Oversee the development and maintenance of standardized training documentation and certification records.
• Ensure all training activities comply with health, safety, and regulatory requirements across locations.

Workforce Development & Mentorship

• Identify skills gaps within the technician population and implement targeted training solutions.
• Foster a culture of learning, craftsmanship, accountability, and safety-first execution.
• Serve as a technical escalation point and subject matter expert when needed.