Data Center Technician, Level 1

About the role

We are seeking a Data Center Technician, Level 1 support for a full-time opportunity working out of our client office in Sparks, NV.

Responsibilities

• Perform rack & stack of servers, network devices, and storage equipment
• Handle cabling (fiber & copper) including labeling and cable management
• Support installation, relocation, and decommissioning of hardware
• Receive and verify hardware shipments against purchase orders / delivery notes
• Perform physical inspection of equipment for damages upon arrival
• Maintain accurate inventory records (asset tagging, tracking, updates)
• Manage spares inventory and ensure availability of critical components
• Coordinate hardware returns (RMA), dispatch, and logistics tracking
• Ensure proper storage, labeling, and documentation of all assets
• Provide L1 support for incidents and service requests via ticketing tools (e.g., ServiceNow)
• Perform basic troubleshooting (L1 triage) for Server hardware issues, Network connectivity (Layer 1 checks)
• Escalate issues to L2/L3 teams with proper logs and updates
• Act as hands & eyes support for remote engineers
• Execute tasks such as Cable reseating, Power cycling devices, Console access setup and basic hardware replacement (as guided)
• Monitor alerts from DC tools / dashboards
• Update tickets with accurate troubleshooting steps and status
• Maintain documentation, asset inventory, and audit records
• Follow data center security and access protocols
• Adhere to ESD, safety, and PPE standards
• Ensure readiness for audits and compliance checks

Requirements

• Basic understanding of Networking fundamentals (IP, switching, patching), server hardware components, fiber & Ethernet cabling
• Familiarity with Ticketing tools (ServiceNow or similar), basic console tools (SSH, Putty)
• Strong coordination and communication skills
• Ability to manage physical inventory and logistics tasks
• Comfortable working in a rotational shift environment
• Attention to detail and documentation accuracy

Qualifications

• High school diploma or equivalent
• Experience in a data center or related field preferred

Skills

• Basic understanding of Networking fundamentals (IP, switching, patching), server hardware components, fiber & Ethernet cabling
• Familiarity with Ticketing tools (ServiceNow or similar), basic console tools (SSH, Putty)
• Strong coordination and communication skills
• Ability to manage physical inventory and logistics tasks
• Comfortable working in a rotational shift environment
• Attention to detail and documentation accuracy

Benefits

We are offering between $63,000 – $73,000. Applications will be accepted until May 22, 2026. Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave

Pay

We are offering between $63,000 – $73,000.

Schedule

Rotational shift environment.