Data Center Technician L2
About the Company
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure, and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. With over 25 years of experience, Milestone supports category-defining enterprise clients and specializes in solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow.
Milestone’s culture is built on collaboration, inclusivity, and empowerment, fostering an environment where employees can reach their full potential. The company leverages best practices and a robust service delivery framework to provide both short-term and long-term value to clients, driving transformational benefits through continuous improvement and Intelligent Automation. With more than 3,000 employees serving over 200 companies worldwide, Milestone is committed to revolutionizing IT deployment through a people-first approach and key technology partnerships.
About the Role
The Data Center Technician II is responsible for the installation, maintenance, troubleshooting, and support of data center infrastructure, including servers, storage systems, network equipment, cabling, and related hardware. This role serves as an escalation point for Level I technicians, performing complex technical tasks while ensuring high availability, operational excellence, and adherence to data center standards and safety procedures.
Responsibilities
- Data Center Operations
- Install, rack, stack, cable, label, and decommission servers, storage arrays, network devices, and related equipment.
- Perform hardware break-fix activities, including replacement of components such as drives, memory, power supplies, GPUs, and network adapters.
- Execute planned maintenance activities and support infrastructure upgrades.
- Monitor data center health and environmental systems, including power, cooling, and rack space utilization.
- Support system deployments and migrations while minimizing operational impact.
- Incident and Problem Resolution
- Troubleshoot hardware, connectivity, and infrastructure issues independently.
- Respond to incidents within established service level agreements (SLAs).
- Escalate unresolved issues to engineering teams and vendors as required.
- Perform root cause analysis and document findings for recurring issues.
- Cabling and Infrastructure Management
- Install and maintain copper and fiber optic cabling.
- Ensure proper cable management, labeling, and documentation standards.
- Verify network and power connectivity for new and existing deployments.
- Maintain rack layouts, equipment inventories, and asset tracking systems.
- Documentation and Process Compliance
- Create and update operational procedures, work instructions, and deployment documentation.
- Accurately document maintenance activities, incidents, and change records.
- Follow change management, security, and safety procedures.
- Maintain compliance with audit and regulatory requirements.
- Team Collaboration
- Provide technical guidance and mentoring to Level I technicians.
- Collaborate with network, systems, engineering, and facilities teams.
- Participate in project planning and implementation efforts.
- Support after-hours maintenance and on-call activities as required.
Requirements
- Associate degree in Information Technology, Computer Science, Engineering, or equivalent experience.
- 2-4 years of experience in data center operations, IT infrastructure support, or related technical environments.
- Experience with server hardware, storage systems, and networking equipment.
- Knowledge of data center best practices, rack layouts, and cable management.
- Experience replacing hardware components and performing diagnostics.
- Ability to read technical documentation and follow detailed procedures.
- Strong troubleshooting and problem-solving skills.
Preferred Qualifications
- Experience supporting enterprise-scale or hyperscale data centers.
- Familiarity with Dell, HPE, Cisco, Arista, Nvidia, Supermicro, or similar platforms.
- Experience with GPU-based infrastructure and high-performance computing environments.
- Knowledge of Linux and Windows server environments.
- Understanding of DCIM tools, asset management systems, and ticketing platforms.
- CompTIA Server+, Network+, A+, or equivalent certifications.
Skills
- Server deployment and maintenance
- Hardware diagnostics and repair
- Fiber and copper cabling
- Network connectivity troubleshooting
- Asset and inventory management
- Data center power and cooling awareness
- Change management processes
- Basic Linux and Windows administration
Physical Requirements
- Ability to lift and move equipment up to 50 pounds.
- Ability to work in raised-floor and rack environments.
- Ability to stand, walk, bend, climb ladders, and work in confined spaces for extended periods.
- Ability to work flexible schedules, including weekends and after-hours maintenance windows when required.
Pay
Estimated Pay Range: $22.58 - $30.00 USD. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location.
Diversity & Inclusion
At Milestone, we strive to create a workplace that reflects the communities we serve and work with, where everyone feels empowered to bring their full, authentic selves to work. We are committed to fostering a diverse and inclusive culture that champions equity and belonging, recognizing that this is critical to our continued success. Milestone Technologies provides equal employment opportunity for all applicants and employees, ensuring no discrimination based on race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable law. We also make reasonable accommodations for disabled applicants and employees.