Data Center Technician L2

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure, and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. With a focus on building an employee-first, performance-based culture, Milestone has supported category-defining enterprise clients for over 25 years. The company specializes in Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone’s collaborative and inclusive environment empowers employees to reach their full potential while delivering industry-leading innovation through key technology partnerships and a people-first approach. With more than 3,000 employees serving over 200 companies worldwide, Milestone continues to revolutionize IT deployment.

Responsibilities

• Install, rack, stack, cable, label, and decommission servers, storage arrays, network devices, and related equipment.
• Perform hardware break-fix activities, including replacement of components such as drives, memory, power supplies, GPUs, and network adapters.
• Execute planned maintenance activities and support infrastructure upgrades.
• Monitor data center health and environmental systems, including power, cooling, and rack space utilization.
• Support system deployments and migrations while minimizing operational impact.
• Troubleshoot hardware, connectivity, and infrastructure issues independently.
• Respond to incidents within established service level agreements (SLAs).
• Escalate unresolved issues to engineering teams and vendors as required.
• Perform root cause analysis and document findings for recurring issues.
• Install and maintain copper and fiber optic cabling.
• Ensure proper cable management, labeling, and documentation standards.
• Verify network and power connectivity for new and existing deployments.
• Maintain rack layouts, equipment inventories, and asset tracking systems.
• Create and update operational procedures, work instructions, and deployment documentation.
• Accurately document maintenance activities, incidents, and change records.
• Follow change management, security, and safety procedures.
• Maintain compliance with audit and regulatory requirements.
• Provide technical guidance and mentoring to Level I technicians.
• Collaborate with network, systems, engineering, and facilities teams.
• Participate in project planning and implementation efforts.
• Support after-hours maintenance and on-call activities as required.

Requirements

• Associate degree in Information Technology, Computer Science, Engineering, or equivalent experience.
• 2-4 years of experience in data center operations, IT infrastructure support, or related technical environments.
• Experience with server hardware, storage systems, and networking equipment.
• Knowledge of data center best practices, rack layouts, and cable management.
• Experience replacing hardware components and performing diagnostics.
• Ability to read technical documentation and follow detailed procedures.
• Strong troubleshooting and problem-solving skills.

Qualifications

• Experience supporting enterprise-scale or hyperscale data centers.
• Familiarity with Dell, HPE, Cisco, Arista, Nvidia, Supermicro, or similar platforms.
• Experience with GPU-based infrastructure and high-performance computing environments.
• Knowledge of Linux and Windows server environments.
• Understanding of DCIM tools, asset management systems, and ticketing platforms.
• CompTIA Server+, Network+, A+, or equivalent certifications.

Skills

• Server deployment and maintenance
• Hardware diagnostics and repair
• Fiber and copper cabling
• Network connectivity troubleshooting
• Asset and inventory management
• Data center power and cooling awareness
• Change management processes
• Basic Linux and Windows administration

Physical Requirements

• Ability to lift and move equipment up to 50 pounds.
• Ability to work in raised-floor and rack environments.
• Ability to stand, walk, bend, climb ladders, and work in confined spaces for extended periods.
• Ability to work flexible schedules, including weekends and after-hours maintenance windows when required.

Pay

Estimated Pay Range: $21.15 - $32.00 USD. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location.