Data Center Technician II

About the role

As a Data Center Technician, you serve as one of many primary resolvers for your support team, skilled at troubleshooting and resolving complex hardware infrastructure issues. You support and share knowledge of these technologies with team members. You possess basic to intermediate system administration skills and work autonomously to resolve server issues. You understand all aspects of the equipment you support. You know how to take direction when given, paying attention to all details involved. You work well with a team. You are receptive to feedback and able to adjust performance and behavior as required for the position.

Responsibilities

• Schedule flexibility required, including potential night shift positions
• Shift options include Sunday-Wednesday or Wednesday-Saturday, 6:00 AM-4:30 PM or 7:30 AM-6:00 PM
• Contingent workers are expected to work holidays if scheduled (regular pay, not holiday pay)
• First two weeks: Monday-Friday, 7:30 AM-4:00 PM (Training)

Requirements

• Basic Qualifications: High school diploma or equivalent, Basic networking knowledge and understanding of TCP/IP (1+ years), Familiarity with hardware components inside a server/computer (1+ years), Ability to perform hardware replacements and repairs, Basic Linux/Unix command line knowledge, Strong communication skills and ability to work effectively within a team, Receptive to feedback and able to adjust performance and behavior as required
• Degree or Certification: High school or equivalent diploma (Optional), CompTIA, CompTIA+ Technical Skills: Ability to perform hardware replacements and repairs, Understanding of cooling systems and power distribution, Basic Linux/Unix command line knowledge, Experience with ticketing systems and documentation, Ability to perform basic network troubleshooting

Working Conditions

• Physical Environment and Safety Protocols: Must successfully pass through metal detection equipment daily, Required to work in data center environments with variable temperature conditions, Temperature fluctuations dependent on seasonal changes and external weather conditions, Work areas may contain environmental allergens and airborne particles including dust
• Physical Requirements: Must successfully pass through metal detection equipment daily, Ability to lift up to 40 pounds, Standing/walking for extended periods, Ability to climb ladders and work at heights, Capability to work in various environmental conditions, Temperature fluctuations dependent on seasonal changes and external weather conditions, Work areas may contain environmental allergens and airborne particles including dust, Ability to adapt to varying temperature conditions within the data center environment, Ability to follow required security protocols including metal detection screening

Benefits

• Comprehensive healthcare coverage (medical, dental, and vision plans)
• Supplemental coverage (accident insurance, critical illness insurance and hospital indemnity)
• 401(k)-retirement savings
• Life & disability insurance
• An employee assistance program
• Legal support
• Auto, home insurance
• Pet insurance
• Employee discounts with preferred vendors