Data Center Technician II

About the role

A 24x7x365, market-based position responsible for providing physical and technical support to Flexential customers and resources. A Data Center Technician II must demonstrate the ability to represent Flexential, both professionally and technically, during interactions with customers and internal resources in a calm and professional manner.

Responsibilities

• Demonstrate ownership and precision in executing standard auditing tasks, identifying when audits are needed, and reporting findings to appropriate stakeholders.
• Support DCT I’s and developing DCT II’s by assisting with documentation, report QA, and effective communication across operational systems including Power, OpsDB, ServiceNow, Access Logs, and Security Desk.
• Act as a trusted peer resource and role model, reinforcing Technical Operations best practices and helping others navigate tools, processes, and RACI documentation.
• Establish and maintain strong customer relationships by prioritizing satisfaction and professionalism; respond to customer phone calls and emails promptly and effectively.
• Monitor and help troubleshoot technical issues and alarms with Flexential Infrastructure.
• Follow ERP and escalate to engineering staff in a fast-paced data center environment.
• Perform physical security walkthroughs, administration of security sign-in and badging procedures for all colocation customers, visitors, third parties, and escort them to designated work locations while adhering and enforcing established company security standards.
• Track and document time spent on tasks and support cases including customer installations, site expansions, outages, and remote hands activities.
• Ensure accurate entry of Cap Labor on timesheets and timely completion and submission of all timesheets.
• Accurately follow Flexential Cabling Standards.
• Serve as an escalation resource for ServiceNow ticket analysis and execution, including rerouting and validating complex requests.
• Translate and verify instructions for scheduled Remote Hands tasks, ensuring alignment with customer environments and identifying discrepancies.
• Take on project lead responsibilities, like ownership, delegation, and setting deadlines, for provisioning tasks.
• Work through uncommon upgrade/replacement requests.
• Execute maintenance and PRJTASK requests with minimal guidance, demonstrating growing independence and technical confidence.
• Conduct site safety walkthroughs and contribute to emergency readiness efforts, including Go-Team participation and coordination with DCM/CIE.
• Exhibit clear understanding of critical infrastructure, including power systems (e.g., one-line diagrams), fire suppression, and cooling systems; confidently answer complex customer questions and articulate alerts and anomalies.
• Escalate issues appropriately, follow remediation instructions, and communicate clearly with DCM/CIE regarding alert details and resolution steps.
• Own access control and monitoring responsibilities, including troubleshooting badge issues, running security reports, and ensuring compliance with badge visibility and group assignments.
• Support operational reporting, including customer-specific and security-related documentation.
• Demonstrate reliability and flexibility in supporting 24x7x365 operations, including working varied shifts as needed.
• Perform other duties as assigned, contributing to a high-performing, collaborative, and resilient data center environment.

Requirements

• Experience in a 24/7 production environment.
• Strong critical thinking skills.
• Proficient understanding of Windows and Microsoft operating systems.
• Knowledge of networking like Routing, Subnets, and Communication protocols.
• Technical aptitude and experience with building management systems, including UPS, generators, HVAC, PDUs, and a working understanding of AC and DC power.
• Knowledge of data center operations.
• 2-4 years of experience working within an IT or Data Center Support environment.
• High school diploma or equivalent.
• Familiarity with cable standards, such as 568A and B pin-outs.
• Excellent verbal and written communications skills.
• Proficient understanding of internal platforms and standard backup job troubleshooting.
• Strong attention to detail, making and keeping commitments, and meeting deadlines.

Preferred Qualifications

• 3 years of experience working within an IT or Data Center Support environment.
• Network+, Security+ or pursuing similar certification.

Physical Requirements

• Ability to climb ladders and work aloft.
• Ability to work in hot and cold temperature environments.
• Ability to maneuver pallet jacks.
• Ability to lift up to 50 lbs.
• Ability to pull and install cabling.
• Limited travel may be required.

Safety Hazards

• Chemical
• Confined Spaces
• Electrical
• Ergonomics
• Climb ladders
• Mechanical lift
• Noise
• Temperature Extremes
• Trip/Fall

Pay

Hourly salary range offered for this position is estimated to be $24.00 - $26.00. The actual pay range depends on each candidate’s experience, location, and qualifications.

Benefits

• Medical, Telehealth, Dental, and Vision
• 401(k)
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• Life and AD&D
• Short Term and Long-Term disability
• Flex Paid Time Off (PTO)
• Leave of Absence
• Employee Assistance Program
• Wellness Program
• Rewards and Recognition Program

Benefits are subject to change at the Company's discretion.