Data Center Technician II

What you’ll be doing

• Hardware installation & configuration of enterprise servers and cabling infrastructure.
• Hardware Break/Fix replacement of FRUs.
• Rack installation including putting racks in place, cabling, power up and handoff of servers to internal provisioning teams.
• Troubleshooting and resolve Telco Connectivity issues.
• Troubleshoot & Replace Network Switch equipment.
• Communicate within a ticketing environment that is used and supervised by multiple internal Oracle Cloud service owners and teams.
• Documentation of activities and build/modify SOPs.
• Structured cabling, labelling, and troubleshooting of fiber/copper/telecom cables.
• System power supplies and cabling install, fix and repair.
• Install, Remove, tackle issues in hardware in data centers racks without disturbing other hardware and critical infrastructure on site.
• Maintain asset inventory and update internal application as needed.
• Participate and complete training that aligns with corporate objectives to bridge skill gaps and learn new relevant technologies.
• Act within Service Level Agreements (SLA) on the tickets assigned to you in your space.

  Responsibilities

  • Knowledge of server/storage/network hardware.
  • Strong interest in learning new DC concepts.
  • Strong verbal and written communication skills.
  • Day Shift – (4 days per week, 10-hour shifts). May include weekends and holidays.
  • Night Shift – (4 days per week, 10-hour shifts). May include weekends and holidays.
  • 2+ years working in an IT environment.
  • Experience solving problems on servers, networking devices and IT equipment.
  • Inventory management experience. Ordering, receiving, and shipping server parts.
  • Experience taking on-call shifts and ability to respond to critical events as needed.
  • Experience raising issues to Sr. onsite staff and management as needed.
  • IT Hardware Concepts knowledge (RAID, SAN, SCIS, Linux/Unix, GRUB).
  • Knowledge of trunk infrastructure is a plus.

  Requirements

  • Day Shift – (4 days per week, 10-hour shifts). May include weekends and holidays.
  • Night Shift – (4 days per week, 10-hour shifts). May include weekends and holidays.
  • 2+ years working in an IT environment.
  • Experience solving problems on servers, networking devices and IT equipment.
  • Inventory management experience. Ordering, receiving, and shipping server parts.
  • Experience taking on-call shifts and ability to respond to critical events as needed.
  • Experience raising issues to Sr. onsite staff and management as needed.
  • IT Hardware Concepts knowledge (RAID, SAN, SCIS, Linux/Unix, GRUB).
  • Knowledge of trunk infrastructure is a plus.