Data Center Technician

About the role

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Participating in on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to train and onboard new team members

Requirements

• Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds
• Bending, lifting, stretching, and reaching
• Standing and walking for up to 8+ hours a day
• Ascending and descending ladders, stairs, and gangways safely and without limitation
• Working in a noisy environment
• Working shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts)
• Supporting data centers in various operational stages
• The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational

Essential Requirements

• Ability to travel to or commute between data center locations as needed
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational

Qualifications

• 2+ years of computer hardware troubleshooting and repair experience
• 1+ years of computer networking experience
• High school or equivalent diploma
• 1+ years of computer hardware experience, including troubleshooting and repairing experience
• Ability to work on a flexible schedule including days, nights, and/or weekends

Preferred Qualifications

• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
• Experience working in a Data Center environment
• An Associate’s degree, technical certification, or equivalent professional or military experience in a relevant field (e.g., computer science, networking engineering, etc.)
• Understanding of network design, protocols and layer 1/2 troubleshooting

Skills

• Technical skills in server rack installations, hardware break-fix, network troubleshooting, and documentation creation
• Effective communication and problem-solving skills
• Ability to prioritize tasks and work independently or as part of a team

Benefits

• Amazon Employee Stock Purchase Plan (ESPP)
• Medical, dental, and vision insurance
• 401(k) retirement savings plan with company match
• Flexible spending accounts for healthcare and dependent care expenses
• Life and AD&D insurance
• Short-term and long-term disability coverage
• Comprehensive wellness programs
• Parental leave
• Generous paid time off and holidays
• Discounts on Amazon products and services
• Access to Amazon Leadership Principles training
• Continuous learning and development opportunities

Pay

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location.

• USA, OR, Boardman - 27.00 - 48.00 USD hourly
• USA, OR, HERMISTON - 27.00 - 48.00 USD hourly
• USA, OR, Hermiston - 27.00 - 48.00 USD hourly
• USA, OR, Umatilla - 27.00 - 48.00 USD hourly

Schedule

This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational. The position requires shift work that will include days, nights, and weekends, and traveling within and outside of the regional work area is required.