Data Center Technician

About the role

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Participating in on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to train and onboard new team members

Requirements

• Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds
• Bending, lifting, stretching, and reaching
• Standing and walking for up to 8+ hours a day
• Ascending and descending ladders, stairs, and gangways safely and without limitation
• Working in a noisy environment
• Working shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts)
• Supporting data centers in various operational stages
• The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational

Essential Requirements

• Ability to travel to or commute between data center locations as needed
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational

Qualifications

• 2+ years of computer hardware troubleshooting and repair experience
• 1+ years of computer networking experience
• High school or equivalent diploma
• 1+ years of computer hardware experience, including troubleshooting and repairing experience
• Ability to work on a flexible schedule including days, nights, and/or weekends

Preferred Qualifications

• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
• Experience working in a Data Center environment
• An Associate’s degree, technical certification, or equivalent professional or military experience in a relevant field (e.g., computer science, networking engineering, etc.)
• Understanding of network design, protocols and layer 1/2 troubleshooting

Skills

Industry-leading technical abilities and demonstrate a breadth of knowledge while you:

• Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution
• Solve problems at their root and step back to understand the broader context
• Maintain service level agreements through the implementation of proactive issue detection and reporting

Benefits

• EAP, Mental Health Support, Medical Advice Line
• 401(k) matching

Pay

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location.

• USA, OR, Boardman - 27.00 - 48.00 USD hourly
• USA, OR, HERMISTON - 27.00 - 48.00 USD hourly
• USA, OR, Hermiston - 27.00 - 48.00 USD hourly
• USA, OR, Umatilla - 27.00 - 48.00 USD hourly