Data Center Technician

Essential Requirements

• Ability to travel to or commute to data center locations as needed
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational

Key job responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents
• Serving as a primary contact point for both internal and external stakeholders
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on analysis of operational issues
• Helping to train and onboard new team members

Physical Requirements

• Regularly lift and/or move up to 40 pounds
• Participate in group lifts for 41+ pounds
• Bending, lifting, stretching, and reaching
• Standing and walking for up to 8+ hours a day
• Ascending and descending ladders, stairs, and gangways safely and without limitation
• Work in a noisy environment
• Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts)

Basic Qualifications

• High school or equivalent diploma
• 1+ years of computer/server hardware troubleshooting or related IT experience

Preferred Qualifications

• Experience managing work and priorities through a ticketing system
• Experience working in a Data Center environment
• An Associate’s degree, technical certification, or equivalent professional or military experience in a relevant field (e.g., computer science, networking engineering, etc.)
• Understanding of network design, protocols and layer 1/2 troubleshooting