Data Center Technician

About the role

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required.
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Performing on-call duties and participating in scheduled maintenance and change management activities.
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues.
• Helping to train and onboard new team members.

Requirements

• Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds.
• Bending, lifting, stretching, and reaching.
• Standing and walking for up to 8+ hours a day.
• Ascending and descending ladders, stairs, and gangways safely and without limitation.
• Working in a noisy environment.
• Working shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts).
• Supporting data centers in various operational stages.
• The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational.

Essential Requirements

• Ability to travel to or commute between data center locations as needed.
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational.

Qualifications

• 2+ years of computer hardware troubleshooting and repair experience.
• 1+ years of computer networking experience.
• A high school diploma or equivalent.
• 1+ years of computer hardware experience, including troubleshooting and repairing experience.
• Ability to work on a flexible schedule including days, nights, and/or weekends.

Preferred Qualifications

• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.
• Experience working in a Data Center environment.
• An Associate’s degree, technical certification, or equivalent professional or military experience in a relevant field (e.g., computer science, networking engineering, etc.).
• Understanding of network design, protocols and layer 1/2 troubleshooting.

Benefits

• Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching.
• Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching.