Data Center Technician
About the role
Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.
Responsibilities
Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required.
Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors.
Participating in on-call duties and participating in scheduled maintenance and change management activities.
Contributing to documentation and process improvement initiatives based on your analysis of operational issues.
Helping to train and onboard new team members.
Requirements
Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds.
Working in cramped and/or elevated locations.
Bending, lifting, stretching, and reaching.
Standing and walking for up to 8+ hours a day.
Ascending and descending ladders, stairs, and gangways safely and without limitation.
Working in a noisy environment.
Working shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts).
Qualifications
2+ years of computer hardware troubleshooting and repair experience.
1+ years of computer networking experience.
A high school diploma or equivalent.
1+ years of computer hardware experience, including troubleshooting and repairing experience.
Ability to work on a flexible schedule including days, nights, and/or weekends.
Skills
Industry-leading technical abilities and breadth of knowledge, solving problems at their root and understanding the broader context, maintaining service level agreements through proactive issue detection and reporting.
Benefits
Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching, and other benefits. Final starting pay will be based on factors including experience, qualifications, and location.
Pay
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location.
Schedule
Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.