Data Center Technician 3

About the role

This position involves working on a 24/7 shift rotation. Employment for all candidates is contingent upon satisfactory background checks.

Responsibilities

• Perform performance trend analysis and manage the server/network capacity.
• Propose client configuration and implement technical solutions to enhance and/or troubleshoot the system.
• Work with others to define, coordinate vendor purchase needs.
• Responsible for support documentation as well.

Requirements

• Bachelor of Science degree in Computer Science, Information Systems, OR equivalent work experience.
• Recent graduates are encouraged to apply if they can demonstrate interest and knowledge in the position and a willingness to learn on the job – gap year students also considered.
• Prefer 2-5 years of data center experience; 4 years for development preferred.
• Experience working in a mission-critical operations environment.
• Physical component requiring the ability to lift to 25Kg and may require working in cramped spaces or elevated locations.
• Thorough understanding of data center design, including electrical and cooling plant & and operation thereof.
• Airflow management (hot aisle, cold aisle, containment etc.).
• Rack, and stack equipment including commissioning of new racks.
• Strong structured cabling skills on fiber & and copper (e.g looming, term & test).
• Full competence in own area of expertise-anticipates problems and develops contingency plans.
• Leadership experience is a must (minimum 10 plus people in a quickly changing environment).
• Able to carry out directive without supervision.
• Able to resolve issues on their own and apply stop gaps for damage control.
• Able to address not just technicians, but management as well.
• Able to coordinate with peer level IC’s and formulate solutions to a multitude of problems.
• Able to guide junior technicians and instruct them on proper etiquette and protocol.
• Able to lift 50lbs.
• Able to climb a 9 ft. ladder.
• Able to stand for up to 12 hours.

Qualifications

• Required systems & hardware expertise: Systems administration (Linux and/or Windows Servers - especially command line based). Hardware repair, diagnosis & break/fix. Networking fundamentals (DNS, TCP/IP, basic troubleshooting). IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO). Base Operating System Installs and Configuration. Core OS Services: SSH, Telnet, RDP, FTP, NFS, DNS, DHCP, Serial communication etc.

Career Level

Act as data center SME liaison to other technical teams & and non-technical teams (e.g networking, computing, compliance, business operations). Understand internal customer problems and provide technical solutions in timely manner. Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware, software. System board level repair and fault diagnosis to SLAs. Planning & and commissioning new rack positions. Involvement with the design & and commissioning of new whitespaces. Structured cabling installation is a significant part of this position. Training and adherence to governmental and company-set health and safety processes. Uses professional concepts, company policies/procedures & creativity to sole a wide range of problems. Contributes to moderately complex aspects of a project or assignment. Failure to obtain results would have serious consequences and require expenditure of resources. Contacts are within the organization and with external departments. May assist other staff with aspects of their role; may have project lead role.

Pay

Range and benefit information provided in this posting are specific to the stated locations only US: Hiring Range in USD from $32.84 - $67.88 per hour; from: $68,300 - $141,200 per year. May be eligible for equity.

Schedule

The position involves working on a 24/7 shift rotation.