Data Center Technician 2

Daily Job Duties

• Hardware installation and decommission of enterprise servers and cabling infrastructure.
• Fix and repair of data center hardware and networking infrastructure within Service Level Agreements (SLA).
• Rack and stack of data center equipment, including but not limited to servers, networking devices, monitoring systems and other equipment.
• Landing racks, cabling, power up and handoff of servers to internal provisioning teams.
• Handle daily work through internal tooling systems such as JIRA and Confluence.
• Documentation of activities and strict alignment to SOP’s
• Inventory process: Receive, track, and ship data center equipment as needed.
• Install, label, and fix fiber/copper/telecom cables as well as patch panel systems.
• Understand, interpret, and alignment to local site requirements.
• Be punctual in arriving for shifts on time and provide proper handover reports after shift to the next team member(s).
• Provide on-call emergency support at pre-determined times.
• Participate and complete training that aligns with corporate objectives to bridge skill gaps and learn new relevant technologies.
• Support and receive direction from senior team members.

Requirements

• Knowledge of server/storage/network hardware systems and components.
• Excellent time management skills.
• Detail-oriented with excellent organizational skills.
• Be a good team player.
• Strong interest in learning new DC concepts and technology.
• Dependable and trustworthy.
• Able to work alone and as part of a team.
• Must be able to lift up to 50 lbs.
• Able to climb a 9 ft ladder.
• Strong verbal and written communication skills.
• Able to stand and walk for extended periods of time.
• Able to work 10-12 hour shifts.
• Any experience with mainstream ticketing systems is a plus.
• Willing to travel as required.
• Client experience is preferred.

Qualifications

• Monitor the fundamental server/network capacity.
• Determine the characteristics of a problem and either resolve the problem immediately and/or record, escalate, and track the problem through to closure and to the customer's satisfaction.