Data Center Technical Operations Engineer

About the role

The Generator Service Technician has safety, customer satisfaction, and business responsibilities within data center operations. The person in this role is responsible for identifying, troubleshooting, diagnosing and providing quality repairs of electrical generator systems and related engine mechanical failures.

The Generator Service Technician is both the technical expert and primary customer support contact to the customer, and is therefore responsible for continually communicating with the customer to provide an exceptional customer experience and drive data center up-time and availability.

Responsibilities

• Know and follow all Company safety rules, including maintaining a safe, clean, and orderly work area, and fully participate in company accident prevention and safety improvement activities
• Respond to customer requests
• Travel to designated sites and perform professional quality field service repairs consistent with company standards
• Advise the Generator Service Manager of parts needed for necessary repairs
• Keep Generator Service Manager continually apprised, and utilize leadership to assist in answering customer questions and problems when necessary
• Document detailed, complete and legible descriptions of all repair operations performed
• Accurately record time, expenses, and mileage
• Travel 80-90% of the time in an assigned region, and/or work overtime, weekends, or holidays, sometimes on short notice
• Lift up to 40 lbs frequently; pushing and pulling a maximum force of 40 lbs
• Wear Personal Protective Equipment (PPE) Protective Glasses, Protective Gloves, and Protective Footwear as required

Candidate Requirements

REQUIRED SKILLS

• Reliable transportation
• Diesel or electrical generator history preferred
• Mechanical aptitude (familiarity working with machinery)
• Willing to work at multiple sites (about 20 miles)
• Safe work practices (aware of hazards in working environment)
• 80% of workday will be working outside
• Ability to lift 40 lbs
• Will work/comfortable in environment with energized equipment
• Additional resource required to supplement gen team current resources in supporting the completion of Preventative Maintenance work orders

Years Of Experience

2+ years

Degree or Certification

High school diploma/GED

Top 3 Must-have Hard Skills

• Reliable transportation
• Strong work ethic
• Safe work practices