Data Center Tech II

About the Role

Scientific Games is the global leader in lottery games, sports betting, and technology, partnering with government lotteries to deliver cutting-edge backend systems, entertainment experiences, and retail and digital solutions. This role is part of a Tier 1, 24x7x365 operations team that monitors, identifies, troubleshoots, and escalates customer-facing issues within the Data Center escalation structure for servers, databases, and applications. The Data Center Tech utilizes automated scripts, monitoring systems, and written procedures to support daily lottery system operations, including compiling reports, processing draws, and nightly processing. On-the-job training will be provided for SGI’s proprietary system.

Responsibilities

• Provide 1st and 2nd level support by troubleshooting, analyzing, and resolving most incidents.
• Operate and monitor Windows Server and Linux-based systems using established procedures.
• Monitor the production environment and troubleshoot critical issues, escalating as needed.
• Utilize incident management ticketing systems to report and document issues.
• Communicate via phone and electronic notification for escalation of major issues and critical events.
• Initiate and assist in troubleshooting conference calls.
• Complete shift checklists and status reports as required.
• Perform basic networking troubleshooting.
• Perform system processing using established tools and procedures.
• Respond to inquiries and requests for assistance from Lottery customers via email and/or inbound calls.

Requirements

• High school diploma (or equivalent).
• 1-2 years’ experience in a 24x7 data center environment.

Physical Requirements

The physical demands described here are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities, including close and distance vision and the ability to adjust focus while working with computer and business equipment.

Schedule

This role follows a rotating shift schedule of 7 days on and 7 days off, working either 6:00 AM to 6:00 PM or 6:00 PM to 6:00 AM.

Work Conditions

As part of a highly regulated gaming and lottery business, employees may be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation, or contracts. All employees must comply with these requirements as a condition of employment. A due diligence/background investigation will be conducted as a prerequisite to employment (to the extent permitted by law).