Data Center Tech II
Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.
About the role
The Data Center Techs are a Tier 1, 24x7x365 operations team. This role will work either 6am to 6pm or 6 pm to 6 am for 7 days on and 7 days off. They monitor, identify, troubleshoot and escalate customer-facing issues within the Data Center escalation structure for servers, databases, and applications. The Data Center Tech utilizes automated scripts, monitoring systems, and written procedures to run the day-to-day operation of lottery systems. These operations include compiling and printing system status reports, processing draws, and nightly processing. On-the-job training will be provided to support SGI’s proprietary system.
Responsibilities
- Provide 1st and 2nd level support by troubleshooting, analyzing and resolving most incidents.
- Operate and monitor Windows Server and Linux-based systems using established procedures.
- Monitor production environment and troubleshoot critical issues and escalate, if needed.
- Utilize incident management ticketing systems to report and document issues.
- Communicate via phone and electronic notification for escalation of major issues and critical events.
- Initiate and assist on troubleshooting conference calls.
- Complete shift checklists and status reports as required.
- Perform basic networking troubleshooting.
- Perform system processing utilizing established tools and procedures.
- Respond to inquiries and requests for assistance from Lottery customers via email and/or inbound calls.
Requirements
- High school diploma (or equivalent).
- 1-2 years’ experience in a 24x7 data center environment.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.
Work Conditions
Scientific Games Corporation and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.
Schedule
This role will work either 6am to 6pm or 6pm to 6am for 7 days on and 7 days off.