Data Center Tech II

About the Role

Scientific Games is the global leader in lottery games, sports betting, and technology, partnering with government lotteries to deliver cutting-edge backend systems, entertainment experiences, and retail and digital solutions. This role is part of a Tier 1, 24x7x365 operations team responsible for monitoring, troubleshooting, and escalating customer-facing issues within the Data Center escalation structure for servers, databases, and applications.

The Data Center Tech utilizes automated scripts, monitoring systems, and written procedures to support the day-to-day operation of lottery systems, including compiling and printing system status reports, processing draws, and nightly processing. On-the-job training will be provided to support SGI’s proprietary system.

Schedule

This role follows a 7 days on, 7 days off schedule, working either 6:00 AM to 6:00 PM or 6:00 PM to 6:00 AM.

Responsibilities

• Provide 1st and 2nd level support by troubleshooting, analyzing, and resolving most incidents.
• Operate and monitor Windows Server and Linux-based systems using established procedures.
• Monitor the production environment and troubleshoot critical issues, escalating as needed.
• Utilize incident management ticketing systems to report and document issues.
• Communicate via phone and electronic notification for escalation of major issues and critical events.
• Initiate and assist in troubleshooting conference calls.
• Complete shift checklists and status reports as required.
• Perform basic networking troubleshooting.
• Perform system processing utilizing established tools and procedures.
• Respond to inquiries and requests for assistance from Lottery customers via email and/or inbound calls.

Requirements

• High school diploma (or equivalent).
• 1-2 years’ experience in a 24x7 data center environment.

Physical Requirements

The physical demands described are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities, including close and distance vision and the ability to adjust focus while working with computer and business equipment.

Work Conditions

Scientific Games is engaged in highly regulated gaming and lottery businesses. As a result:

• Certain employees may be required to obtain a gaming or other license(s), undergo background investigations, or meet security standards dictated by law, regulation, or contracts.
• As a condition of employment, employees may be required to consent to a due diligence/background investigation (to the extent permitted by law).