Data Center System Administrator

We are Lenovo—a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, serving millions of customers daily in 180 markets. Focused on delivering Smarter Technology for All, Lenovo leads in AI-enabled devices, infrastructure, software, solutions, and services. Our innovation drives a more equitable, trustworthy, and smarter future. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

About the role

We are hiring a Data Center System Administrator in Charlotte, North Carolina, to provide a mix of on-site and remote support. This role requires on-site presence at the customer's office 3 days a week.

Responsibilities

• Monitor, maintain, and manage the physical infrastructure of a data center, ensuring smooth operation, reliability, and security.
• Monitor power and cooling systems and network connectivity.
• Debug and troubleshoot hardware and system software issues.
• Manage operating system deployment and administration.
• Perform hardware break-fix, replacements, and installations.
• Respond to alerts, perform preventative maintenance, roll out and upgrade firmware, and manage issues to minimize downtime and optimize data availability.
• Serve as the customer’s Single Point of Contact (SPOC).
• Follow up and report progress on all issues; respond to users and provide daily operational support for the cluster.
• Handle daily system administration tasks, including granting and deleting access.
• Investigate and correct defects in the cluster as reported, adhering to service levels.
• Resolve errors by developing, testing, and implementing system changes.
• Provide corrective and preventive maintenance, troubleshoot, and isolate defects.
• Perform software and firmware testing for fixes, upgrades, and security patches.
• Update customer documentation to reflect system changes.
• Compile monthly reports and participate in monthly customer service reviews.

Requirements

• 3+ years of experience in Linux (e.g., Suse, RHEL, CentOS) and system administration.

Preferred Qualifications

• Experience with Confluent Slurm.
• Experience in server, storage, and networking break-fix, installation, and replacement.
• Ability to perform OS installation and upgrades without supervision.
• Experience in system troubleshooting, monitoring, and support.
• Strong customer service skills, including written and oral communication with clients.