Data Center Support Engineer

Visa: US Citizen or Green Card. Duration: 2080 hours. Location: Atlanta, GA. Drug screen required.

Must Have Skills

• PowerEdge Rack/Tower experience
• IDRAC experience
• RHEL and Ubuntu OS
• Experience working in a larger server environment

Nice to Have Skills

• PowerEdge XE Server

Responsibilities

• Support day-to-day data center activities
• Proactively walk the data center through the day, watching/alerting customer of amber lights, "hot" doors, etc.
• Escort dispatched field engineers (when applicable)
• LOIS parts management (will be trained once onsite)
• Maintain documentation of the environment: serial numbers, elevations, runbooks, etc.
• Coordinate with customer for any maintenance activities: power maintenance, cooling maintenance, containment wall maintenance, etc.
• Perform BIOS lifecycle management, adding users, patching
• Triage with Dell support for scheduling FSE break/fix activities
• Work at the direction of the customer team to update versions as needed
• Onsite 5 days a week (no exceptions)

Training

After selection, the candidate must complete the Client XE Server training via TechDirect. The partner company must submit the access request promptly so the resident can begin. The 50 hours of training must be completed during the background-check period and finished before the residency start date.