Data Center Support Engineer

Location: Ashburn, VA | Contract | Hourly Pay Range: $65‑$72

About the role

Support the operation and maintenance of enterprise data center infrastructure in a colocation environment. Provide Tier 1 and Tier 2 hardware and software support, ensuring reliable data‑center operations through troubleshooting, equipment installation, and maintenance.

Responsibilities

• Troubleshoot and resolve hardware and software issues across server, storage, network, and power infrastructure.
• Perform rack‑and‑stack, equipment installation, replacement, relocation, and decommissioning activities.
• Maintain accurate asset, inventory, and configuration data using DCIM and related platforms.
• Support data‑center power, cooling, environmental monitoring, capacity planning, and redundancy measures.
• Follow incident, change, and problem management processes, including root‑cause analysis and documentation.
• Coordinate with vendors, contractors, colocation providers, and technical teams to ensure seamless operations.
• Participate in scheduled maintenance and after‑hours incident response as needed.

Required Qualifications

• Hands‑on experience supporting enterprise data‑center or colocation environments.
• Proficiency with server, storage, network, rack, power, and cabling infrastructure.
• Experience with equipment installation, hardware replacement, troubleshooting, and decommissioning.
• Knowledge of copper and fiber cabling.
• Familiarity with DCIM, asset, inventory, or configuration‑management platforms.
• Understanding of data‑center power, cooling, environmental monitoring, capacity, and redundancy.
• Experience with incident, change, and problem‑management processes.
• Ability to interpret rack elevations, infrastructure diagrams, and technical documentation.
• Strong troubleshooting, organizational, documentation, and communication skills.
• Ability to prioritize work independently in a mission‑critical environment.

Preferred Qualifications

• Experience coordinating vendors, contractors, colocation providers, and technical teams.
• Experience with root‑cause analysis and problem prevention.
• Experience maintaining knowledge bases and call‑tracking systems.
• Ability to provide technical guidance or training.

About Delphi‑US – Peacemakers In The Talent War

Delphi‑US is a national IT services firm based in Newport, Rhode Island. Delphi attracts the nation’s best and brightest technical and professional talent and positions top employers to enhance their competitive advantages. Core technical focus areas include data‑intelligence engineering & analytics, AI/ML operational excellence, DevOps & cloud computing, health IT & life sciences, and energy management/power systems. The firm serves sectors ranging from critical national energy and financial services to biomed, life sciences, pharma, government, municipal institutions, and many Fortune 500 corporations. Delphi associates are deployed on critical IT projects where their consultative business acumen, comprehensive technical expertise, and committed service mission drive client success. The company’s proprietary skill‑based and cultural matching process creates highly qualified, custom‑curated project teams aligned with specific technical and functional goals.