Data Center Service Administrator

About the role

Under the supervision of the Senior Assistant Director of IT, oversees the operation of and management of the Boston housing Authority's ("BHA") Data Center hardware and software, Headquarters and Colocation Local Area Network (LAN), VMware virtual and physical infrastructure and VoIP PBX administration.

Responsibilities

• Oversee the data services of the BHA's Chauncy St. data center as well as the BHA's Andover Tier Point colocation data center/disaster recovery site and services
• Install, configure and manage data center hardware and software
• Manage and maintain the virtual VDI environment host hardware and storage SAN
• Manage and maintain virtual and physical data center networks including but not limited to the Headquarters LAN
• Administer and maintain the BHA's Data Domain and software back-up systems
• Administer and maintain the BHA's Mitel Voice over Internet Protocol (VoIP) PBX
• Administer and maintain the BHA's fax server
• Cook up with vendors for annual support for both software and hardware
• Provide desktop support and provide Help Desk coverage as needed
• Responds to system problems and restores system functions as required
• Participates in BHA training as necessary
• Works with staff and vendors to implement upgrades
• Provide change management and documentation as required
• Works well independently and as a member of a team

Requirements

A bachelor's degree in Computer Science or related subject and/or equivalent work experience preferred. At least 5 to 8 years hands-on experience working with VMware, Wintel area networks. Must possess strong communication skills and user support abilities as well as work well independently as well as part of the IT team. A valid Massachusetts driver's license is required.

Experience with servers and PCs; including Windows PC and server operating systems, networking and Voice over Internet Protocol (VoIP) preferably for a large enterprise or public organization. Experience with Cisco routers and switches, SQL, Veeam, Back-up Exec and storage.

Qualifications

Minimum qualifications and experience: Bachelor's degree in Computer Science or related field and/or equivalent work experience preferred. At least 5 to 8 years hands-on experience working with VMware, Wintel area networks. Must possess strong communication skills and user support abilities as well as work well independently as well as part of the IT team. A valid Massachusetts driver's license is required.

Experience with servers and PCs; including Windows PC and server operating systems, networking and Voice over Internet Protocol (VoIP) preferably for a large enterprise or public organization. Experience with Cisco routers and switches, SQL, Veeam, Back-up Exec and storage.

Skills

Strong communication skills, user support abilities, and ability to work independently and as a member of a team. Knowledge of VMware, Wintel area networks, servers and PCs; including Windows PC and server operating systems, networking and Voice over Internet Protocol (VoIP). Experience with Cisco routers and switches, SQL, Veeam, Back-up Exec and storage.

Benefits

BHA’s generous benefits package includes 12 paid holidays, 5 personal days, 2 weeks of vacation, 3 weeks of paid sick leave, MBTA discount, participation in the City’s pension plan, and healthcare through the Commonwealth, and much more.

About the company

Boston Housing Authority (BHA) fosters sustainable communities by providing quality affordable housing, bringing stability, opportunity, and peace of mind to thousands of low and moderate-income families across Greater Boston and the City of Boston as a whole. As the largest provider of affordable housing in Boston, one of the most expensive cities in the country, BHA understands housing as a crucial platform for individual, household, and community stability. Through its Public Housing communities and Section 8 rental assistance programs, BHA provides housing assistance and services to more than 58,000 low and moderate-income households, including families with children, older adults, and individuals with disabilities. In all aspects of our operations, internally and externally, BHA is committed to breaking down the barriers to racial equity and justice in housing and related fields that disproportionately impact Black, Indigenous, and people of color (BIPOC) communities.

Equal Opportunity

BHA is a proud to be an Equal Opportunity Employer, and qualified applicants receive consideration for employment without regard to race, national origin, age, sex, religion, physical or mental disability, genetic information, sexual orientation, gender identity, gender expression, marital status, and military and veteran status, or any other basis protected by local, state or federal law. To the greatest extent possible, it is the policy of BHA to give preference in employment to BHA public housing and leased housing residents, and to low-income persons.