Data Center Operations Technician III

About the role

The Data Center Technician III role is a 24x7x365, market-based position responsible for providing physical and technical support to Flexential customers and resources. A strong understanding of facilities infrastructure, Windows operating systems, PC troubleshooting and management applications is expected in this role. A Data Center Technician III must be able to demonstrate the ability to represent Flexential, both professionally and technically, during interactions with customers and internal resources in a calm and professional manner.

Responsibilities

• Lead and mentor DCT I and II team members by training on Technical Operations best practices, auditing procedures, ticket analysis, communication standards, and provisioning workflows.
• Serve as a trusted peer resource, providing guidance across operational tasks, documentation, and escalation paths.
• Own project-level responsibilities, including resource allocation, task delegation, and deadline setting for provisioning and maintenance efforts.
• Participate in hiring and onboarding, offering feedback during interviews and documenting candidate