Data Center Operations Technician I (Swing) (SV4)

About the role

As a Data Center Technician I at CoreSite, you will assist in maintaining the operational integrity, security, and regulatory compliance of the data center. This Tier 1 role provides hands-on experience by supporting day-to-day operations, including security functions, site response and triage, and customer interaction. You will ensure data center issues are identified and resolved quickly, contractors deliver quality services, and internal customer demands are met.

You will gain working knowledge of data center mechanical, electrical, telecom, and security equipment, including transformers, PLCs, generators, switchgear, UPS systems, chilled water systems, CRAC/CRAH units, sprinkler systems, security hardware, and CCTV.

Responsibilities

• Monitor and respond to abnormal conditions in facilities systems, including mechanical, electrical, building monitoring, security, and control systems.
• Follow management direction for day-to-day activities and incident escalation, including report writing.
• Provide physical security within CoreSite premises and exceptional customer service and support.
• Compose detailed reports and daily activity logs; maintain and complete regular facility and security tours, documenting and responding to issues.
• Manage building service requests through resolution and notify customers, management, and facility teams of security system alarms and breaches.
• Oversee loading dock shipping and receiving.
• Assist in managing systems to avoid unplanned customer-impacting outages.
• Perform and complete work orders and customer service tickets in a timely manner.
• Adhere to and promote CoreSite’s Principles of Operational Excellence, culture, and 8 Guiding Principles.
• Participate in special projects as assigned.

Requirements

• High School Diploma or greater.
• 1+ years of experience in either customer service or the security industry; experience in a mission-critical facility is a plus.
• Ability to pass an extensive background check, including criminal history, personal references, employment and education verifications, and Department of Motor Vehicle and credit checks.
• Schedule flexibility with ability to work non-standard business hours, including weekends, late nights, holidays, and on-call support.
• Ability to lift up to 50 pounds 1/3 of the time.

Skills

• Familiarity with CCTV and access control security systems.
• Strong troubleshooting skills and ability to learn quickly in a mission-critical 24x7 environment.
• Ability to communicate effectively with customers and internal staff.
• Exhibits a strong work ethic, accountability, and ability to work independently while following escalation procedures for critical or emergency situations.
• Ability to operate in and promote a rigorous, process-driven team environment.
• Logical problem-solving and effective multi-tasking skills.
• Proficiency in operating hand and machine tools (e.g., hammer, drill, saw) and electrical tools (e.g., multi-meter, infrared camera).
• Familiarity with computer systems and software programs such as MS Word, Excel, and MS Outlook.
• On-the-job understanding of mechanical, electrical, fire life safety, and security systems used in a data center environment.

Physical Demands

• Ability to stand, walk, and sit for 1/3 – 2/3 of the time.
• Ability to climb, balance, stoop, kneel, crouch, and crawl for 1/3 – 2/3 of the time.
• Ability to reach with hands and arms for 1/3 – 2/3 of the time.
• Ability to smell, talk, and hear.
• Ability to use hands to type, handle, and feel.
• Ability to see at close and distance ranges and distinguish colors.
• Comfortable working in a high-stress, fast-paced environment with shifting priorities.

Benefits

• First-day medical, dental, and vision insurance (Cigna, Delta Dental, VSP) with generous premium coverage.
• Telemedicine through MDLive for Cigna.
• Healthcare and dependent care flexible spending account (FSA) plans; health savings account (HSA) for High Deductible Health Plan participants.
• Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company.
• Voluntary coverage for supplemental life, critical illness, accident, and hospital insurance.
• First-day eligibility for 401(k) savings plan through Fidelity with a 5% company match.
• Discretionary annual bonus and equity incentive plan.
• Employee stock purchase plan (ESPP) with a 15% discount.
• 16 days of paid time off (PTO), 11 paid company holidays, and additional floating holidays.
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave, and disability leave.
• Free parking or a company contribution toward a public transit pass.

Additional Perks

• Wellness Reimbursement Program: Yearly stipend of $500 for employees and $300 for dependents, up to $800 total for the family.
• Wellness Incentive Program: Earn up to $450 per year in cash incentives for participating in wellbeing activities.
• Technology Stipend: $100 monthly stipend.
• Educational Reimbursement Program: Up to $5,250 per year for work-related learning and development, including qualifying degree programs.
• Charitable donation matches up to $5,000 per year and nomination of organizations for Company Foundation grants.
• Access to financial coaching, digital tools, and services to manage and pay student loan debt.
• Pet insurance for furry friends.
• Family planning benefits and services related to fertility, pregnancy, menopause, adoption, and surrogacy.
• Employee Assistance Program: 24x7 support for family, work, money, health, legal, and life challenges, including mental health services and caregiving tools.
• Referral Bonus: $3,000 cash bonus if a referred candidate is hired and meets eligibility requirements.
• Discounts, cash back offers, and perks on thousands of brands.
• LinkedIn Learning Membership for professional development.

Applicants must be currently authorized to work in the United States on a full-time basis. All offers of employment are contingent upon successful completion of a background check and, where permitted by law, a 5-panel drug test screening for THC, opiates, PCP, cocaine, and amphetamines.