Data Center Technician II (Swing) (NY1)

At CoreSite, we empower a more connected future through high-performance data centers and interconnection solutions. Recognized as a trusted partner in digital transformation, our strategically located facilities and innovative services enable businesses to connect, collaborate, and grow in an ever-evolving technological landscape. Our culture is defined by operational excellence and a relentless drive for innovation. We foster a collaborative environment where every team member is valued, wins are celebrated as a team, and ownership is part of our DNA.

About the role

The Data Center Technician II assists in the operational integrity, security, and regulatory compliance of the data center. The technician will have a basic knowledge of telecommunications and data center operating procedures, acquiring job skills and learning company policies to complete routine operations tasks and assignments. A Tier 2 technician is responsible for day-to-day operations including security functions, telecommunication standards and installations, customer build-outs, general site response and triage, and customer interaction. Technicians ensure data center problems are identified and repaired quickly, contractors deliver quality services, and internal customer demands are met.

Responsibilities

• Manage building service requests through resolution.
• Perform and complete work orders and customer service tickets in a timely manner.
• Trouble Ticket Management and Remote Hands Management.
• Work Order Completion Process.
• Mine cables without disrupting services to any other existing data cabling on facility ladder rack or fiber trough.
• Infrastructure projects (Internal/Customer), including:
  • Cage and Cabinet Build-Outs
  • Overhead Installations
  • Rack and Stack
• Navigate and utilize a CMMS system.
• Use developed procedures to solve problems.
• Assist in asset and consumable inventory management.
• Responsible for the tracking and proper labeling of all equipment per established procedures.
• Ensure processes are completed in a timely manner pertaining to Service Level Agreements (SLA) and data is uploaded to internal systems accordingly.
• Monitor and respond to abnormal conditions in facilities systems, including:
  • Mechanical
  • Electrical
  • Building Monitoring
  • Security
  • Control systems
• Follow direction of data center technicians regarding day-to-day activities.
• Provide physical security within the CoreSite premises.
• Incident escalation and report writing.
• Provide day-to-day exceptional customer service and support.
• Maintain and complete regular facility and security tours, documenting and responding to found issues.
• Notify customers, management, and facility teams of security system alarms and security breaches.
• Manage the loading dock shipping and receiving.
• Assist with managing systems to avoid unplanned customer-impacting outages.
• Adhere to and promote CoreSite’s Principles of Operational Excellence, culture, and 8 Guiding Principles.

Requirements

• Basic knowledge of fundamentals and best practices of cabling media types.
• Basic understanding of 568A and 568B color codes and applications.
• Familiar with CCTV and access and control security systems.
• Ability to communicate effectively with customers and internal staff.
• Good troubleshooting and problem-solving skills.
• Ability to learn quickly and address issues in a Mission Critical 24x7 environment.
• Able to write concise and accurate reports.
• Ability to work independently but as part of a team.
• Schedule flexibility with ability to work non-standard business hours.
• Exhibits a strong work ethic and accountability.
• Successfully meet CoreSite professional standards.
• Follow all escalation procedures in critical or emergency situations.
• Ability to operate in and promote a rigorous process-driven team environment.
• Ability to logically analyze and solve problems.
• Ability to effectively multi-task multiple projects.
• Operate hand and machine tools (hammer, drill, saw, etc.).
• Operate electrical tools such as a multi-meter or infrared camera.
• Familiar with computer systems and software programs (e.g., MS Word, Excel, MS Outlook).

Qualifications

• High School Diploma or greater.
• 2+ years of experience in either facilities or telecom industry.
• Experience as an installer in a mission-critical facility is a plus.
• Be able to pass an extensive background check, including criminal history, personal references, employment and education verifications, and Department of Motor Vehicle and credit check.

Skills

A Tier II technician will gain an on-the-job understanding of the mechanical, electrical, fire life safety, and security systems used in a data center environment, including but not limited to:

• Electrical distribution and layout
• Transformers, PLCs, generators, switchgear
• UPS systems, STS’, ATS’, PDUs
• Chilled water systems, CRAC/CRAH
• Pre-action sprinkler systems
• Security hardware, CCTV, monitoring, and CMMS systems

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand 1/3 – 2/3 of the time.
• Ability to walk 1/3 – 2/3 of the time.
• Ability to sit 1/3 – 2/3 of the time.
• Ability to climb and balance 1/3 – 2/3 of the time.
• Ability to stoop, kneel, crouch, and crawl 1/3 – 2/3 of the time.
• Ability to reach with hands & arms 1/3 – 2/3 of the time.
• Ability to smell, talk, and hear.
• Ability to use hands to type, handle, and feel.
• Ability to see at close and distance ranges and distinguish color.
• Must be comfortable working in a high-stress, fast-paced environment with shifting priorities.
• Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support.
• Ability to lift up to 50 pounds 1/3 of the time.

Benefits

• First-day medical insurance through Cigna with generous premium cost coverage.
• Dental insurance through Delta Dental.
• Vision insurance through VSP.
• Telemedicine through MDLive for Cigna.
• Healthcare and dependent care flexible spending account (FSA) plans.
• Health saving account (HSA) plans for employees participating in the High Deductible Health Plan.
• Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company.
• Voluntary coverage benefits for supplemental life, critical illness, accident, and hospital insurance.
• First-day eligibility for 401(k) savings plan through Fidelity, including a 5% company match.
• Discretionary annual bonus and equity incentive plan.
• Employee stock purchase plan (ESPP) with a 15% discount.
• 16 days of paid time off (PTO).
• 11 paid company holidays and additional floating holidays.
• Free parking or a company contribution toward a public transit pass.

Additional Perks

• Wellness Reimbursement Program: Yearly stipend of $500 for employees and $300 for dependents, up to $800 total for the family.
• Wellness Incentive Program: Participate in various wellbeing activities to earn up to $450 per year in cash incentives.
• Technology Stipend: $100 monthly stipend.
• Educational Reimbursement Program: Work-related learning and development with reimbursement on qualifying degree programs, up to $5,250 per year.
• Giving Back: Charitable donation matches up to $5,000 per year and nominate organizations for Company Foundation grants.
• Financial Management: Access to financial coaching, digital tools, and services to manage and pay student loan debt quicker.
• Pet Insurance: Keep your furry friends healthy and happy.
• Family Planning: Benefits and services related to fertility, pregnancy, menopause, adoption, and surrogacy.
• Employee Assistance Program: 24x7 service to support family, work, money, health, legal, and life challenges.
• Counseling and Caregiving Programs: Including access to mental health services, licensed counselors, and caregiving tools.
• Referral Bonus: Receive a $3,000 cash bonus if referred candidate is hired and meets eligibility requirements.
• Discounts: Discounts, cash back offers, and perks on thousands of brands.
• LinkedIn Learning Membership: Support your development with access to LinkedIn’s online library of courses and videos.

Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas. All offers of employment are contingent upon the successful completion of a background check and, where permitted by law, a 4-panel drug test conducted after the offer letter is signed, which will screen for THC, opiates, PCP, cocaine, and amphetamines.