Data Center Operations Technician I (Day) (SV1)

About the role

The Data Center Technician I assists in the operational integrity, security, and regulatory compliance of the data center. This position is part of the Day Shift 7:00am-3:30pm Friday - Tuesday.

Responsibilities

• Monitor, and respond to abnormal conditions in facilities systems.
  • Areas include: Mechanical, Electrical, Building Monitoring, Security, and Control systems
• Follow direction of management in regards to day-to-day activities.
• Incident escalation and report writing.
• Provide physical security within the CoreSite premises.
• Provide day-to-day exceptional customer service and support.
• Compose detailed reports and daily activity logs.
• Maintain and complete regular facility and security tours documenting and responding to found issues.
• Manage building service requests through resolution.
• Responsible for notifying customers, management and facility teams of security system alarms and security breaches.
• Responsible for managing the loading dock shipping and receiving.
• Affords assistance with managing systems to avoid unplanned customer-impacting outages.
• Performs and completes work orders and customer service tickets in a timely manner.
• Adheres to and promotes CoreSite’s Principles of Operational Excellence, culture, and 8 Guiding Principles.
• Completes special projects as assigned.

Requirements

• Able to write concise and accurate reports.
• Escalation of incidents.
• Familiar with CCTV and access and control security systems.
• Ability to communicate effectively with customers and internal staff.
• Good troubleshooting skills.
• Ability to learn quickly and address issues as they arise in a Mission Critical 24x7 environment.
• Schedule flexibility with ability to work non-standard business hours.
• Exhibits a strong work ethic and accountability.
• Successfully meet CoreSite professional standards.

Qualifications

• A High School Diploma or greater.
• 1+ years of experience in either customer service or security industry.
• Experience in a mission critical facility is a plus.
• Ability to pass an extensive background check, including criminal history, personal references, employment and education verifications, and Department of Motor Vehicle and credit check.

Skills & Abilities

• Security operations, first responder, fire watch, safety, trouble shooting, causality response, and customer service.
• Working knowledge of the general data center mechanical, electrical, telecom, and security equipment.
• Knowledge of electrical distribution and layout, transformers, PLC’s, generators, switchgear, UPS systems, STS’, ATS’ PDU’s, chilled water systems, CRAC/CRAH’s, pre-action sprinkler systems, security hardware, CCTV, monitoring, and CMMS systems.

Benefits

CoreSite offers a variety of benefits including:

• First-day medical insurance through Cigna with generous premium cost coverage.
• Dental insurance through Delta Dental.
• Vision insurance through VSPT.
• Telemedicine through MDLive for Cigna.
• Healthcare and dependent care flexible spending account (FSA) plans.
• Health saving account (HSA) plans for employees participating in the High Deductible Health Plan.
• Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company.
• Discretionary annual bonus and equity incentive plan.
• Employee stock purchase plan (ESPP) with a 15% discount.
• 16 days of paid time off (PTO).
• 11 paid company holidays and additional floating holidays.
• Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave and disability leave.
• Free parking or a company contribution toward a public transit pass.
• Additional perks such as wellness reimbursement program, technology stipend, educational reimbursement program, giving back, financial management, counseling and caregiving programs, referral bonus, discounts, and pet insurance.

Pay

Not specified.

Schedule

Day Shift 7:00am-3:30pm Friday - Tuesday.