Data Center Technician - Day

Netrality Data Centers is a growing private‑equity backed owner‑operator of strategic interconnection properties. With eighteen premier data centers located in six metropolitan markets, Netrality acquires and develops Meet Me Rooms (MMRs) and wholesale data center space to offer high‑quality, robust direct network interconnections. The company offers comprehensive and competitive employee benefits.

Benefits

• Multiple medical, dental, and vision insurance options
• Company‑paid life, short‑ and long‑term disability, and AD&D insurance
• Paid parental leave and fertility support
• 401(k) matching
• Employee discount services through partner savings platform
• $1:$1 company match for all eligible charitable gifts

Responsibilities

• Monitor the Critical Facilities Monitoring System and provide reactive notification and escalation services for alarm events.
• Provide top‑tier physical and remote customer support for local and international colocation customers in a 24/7/365 facility, including fiber/copper cross‑connects and equipment troubleshooting.
• Assist customer support requests via a web‑based ticketing system (access requests, remote hand troubleshooting, order processing, delivery logistics, general support).
• Execute sales orders and facility preparations to support new customer environments in line with ongoing sales activity.
• Perform hourly walkthroughs to verify and collect readings from all critical electrical/mechanical equipment and monitor overall facility conditions.
• Assist with physical security monitoring using cameras, access badges, door alarms, and notifications.
• Perform “rack & stack” tasks for customer equipment as required.
• Carry out routine operational tasks: equipment handling, repairs, troubleshooting, processing interconnection circuit orders, and general site support.
• Manage customer package deliveries (receiving, handling, storing, shipping).
• Answer client calls, emails, and other inquiries professionally and coordinate resources to resolve issues.
• Assist in client deployment strategies and facility expansion planning.
• Sign visitors in and out and escort authorized personnel as required.
• Monitor and assist during planned outages or maintenance windows.
• Maintain detailed logs of events, anomalies, inventory, and work tickets.
• Maintain ethical, professional, and courteous relations with contractors, tenants, and colleagues.
• Perform all other duties as assigned by supervisors.

Requirements

• High School Diploma (required)
• 2 + years of Data Center experience or closely related technical field (required)
• Industry‑related certifications or associate degree+ in a technical area (strongly preferred)
• Fundamental knowledge of Data Center cooling and power infrastructure (a plus)
• 2 + years of customer service experience (required)
• Strong troubleshooting, problem‑solving, multitasking, and organization skills
• Safety‑first mindset; follow all current emergency procedures
• Excellent communication and teamwork abilities
• Ability to work independently and collaboratively, managing priorities and hard deadlines
• Proficiency with Microsoft Office Suite and Adobe Suite
• Self‑motivated, initiative‑taking, with highest ethical and professional conduct
• Adherence to corporate handbook guidelines and expectations