Data Center Operations Engineer: Swing Shift

Key Responsibilities

• Perform day-to-day tasks including equipment installation, racking and stacking, cabling, labeling, and facility rounds.
• Execute preventative maintenance procedures and support corrective maintenance under the guidance of senior engineers.
• Auxiliary in monitoring and operating Building Management Systems (BMS), Computerized Maintenance Management Systems (CMMS), and ticketing platforms.
• Follow Standard Operating Procedures (SOPs), Maintenance Operating Procedures (MOPs), and Emergency Operating Procedures (EOPs) to ensure safe and consistent work execution.
• Maintain infrastructure monitoring and issue resolution, monitor power, cooling, and IT systems to ensure stable performance and identify potential issues early.
• Assist in troubleshooting electrical, mechanical, and IT infrastructure incidents and escalate equipment or system issues to senior engineers in a timely, concise, and accurate manner.
• Provide professional and timely remote hands support, including power cycling, cable tracing, hardware swaps, and visual inspections.
• Communicate clearly with customers and internal teams to ensure service requests are handled correctly.
• Contribute to a positive customer experience through responsiveness, accuracy, and attention to detail.

Key Skills

• Solid understanding of electrical, mechanical, or IT infrastructure fundamentals (power distribution, cooling, cabling, server hardware).
• Ability to follow technical procedures, safety protocols, and step-by-step documentation.
• Strong troubleshooting instincts and eagerness to learn complex systems in high-density environments.
• Experience using or willingness to learn BMS, CMMS, monitoring platforms, and ticketing tools.
• Detail-oriented approach to inspections, documentation, and compliance tasks.
• Clear written and verbal communication skills for internal updates and customer interactions.
• Strong teamwork mentality with the ability to take direction and collaborate effectively.
• Comfortable working in fast-paced, mission-critical environments where accuracy and safety are essential.

Required Experience

• 2–4+ years of data center, critical facility, telecommunications, or related technical operations experience.
• Hands-on experience with cabling, equipment installation, preventative maintenance, or infrastructure support.
• Familiarity with power, cooling, and IT systems in a production environment.
• Experience using ticketing systems, monitoring tools, or facility management platforms preferred.
• Ability to work rotating shifts, respond to incidents, and support 24/7 operations as needed.