Data Center Operations Engineer

Key Responsibilities

• Perform day-to-day tasks including equipment installation, racking and stacking, cabling, labeling, and facility rounds.
• Execute preventative maintenance procedures and support corrective maintenance under the guidance of senior engineers.
• Auxiliary in monitoring and operating Building Management Systems (BMS), Computerized Maintenance Management Systems (CMMS), and ticketing platforms.
• Follow Standard Operating Procedures (SOPs), Maintenance Operations Procedures (MOPs), and Emergency Operations Procedures (EOPs) to ensure safe and consistent work execution.
• Maintain infrastructure monitoring and issue resolution, monitor power, cooling, and IT systems to ensure stable performance and identify potential issues early.
• Assist in troubleshooting electrical, mechanical, and IT infrastructure incidents and escalate equipment or system issues to senior engineers in a timely, concise, and accurate manner.
• Provide professional and timely remote hands support, including power cycling, cable tracing, hardware swaps, and visual inspections.
• Communicate clearly with customers and internal teams to ensure service requests are handled correctly and contribute to a positive customer experience through responsiveness, accuracy, and attention to detail.

Documentation, Compliance & Reporting

• Maintain accurate logs, checklists, and records for audits, compliance, and operational transparency.
• Document changes, maintenance activities, and incidents following established processes.
• Support asset tracking, inventory management, and spare parts organization.

Cross-Functional Collaboration

• Work alongside Senior Engineers, Facilities, Engineering, and Customer Success teams to support operational readiness and continuous improvements.
• Participate in project-based tasks such as new deployments, infrastructure upgrades, and capacity expansions.
• Contribute input on workflow improvements and safety practices.