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Jobs · Management · Ohio

Data Center Network Operations Lead (GCP, Lockbourne)

EOS IT Solutions · Lockbourne, OH · 4 wk ago
On-siteManagementFull-time

About the role

EOS IT Solutions is a global technology and logistics company providing collaboration and business IT support services to large industry leaders. The company emphasizes customer satisfaction, superior quality of service, and support for partners and employees. The position is for a Data Center Network Operations Lead who will oversee and support hardware repair and troubleshooting operations of fiber optic deployment, splicing, testing, and maintenance across large‑scale, mission‑critical environments. The role requires deep technical expertise in diagnosing and resolving hardware and network issues, executing repairs, and leading a team of technicians to deliver SLA‑driven support. The candidate must be proficient with Command Line Interfaces (CLI) for diagnostics, manage escalations, and ensure consistent network service delivery across server, storage, and network hardware platforms. The position involves rotational shifts to support 24/7/365 operations and may require up to 10 % domestic travel.

Key Responsibilities

  • Lead and coordinate field‑based technical teams in fast‑paced operational environments.
  • Monitor productivity, manage workloads, and drive teams toward defined deliverables and operational targets.
  • Maintain and update documentation for incident resolution, root cause analysis, and repair procedures.
  • Manage ticket queues and ensure SLA adherence through effective prioritization and escalation.
  • Provide technical leadership and mentorship to junior technicians, ensuring adherence to best practices and safety protocols.
  • Collaborate with cross‑functional teams to support infrastructure upgrades, migrations, and maintenance windows.
  • Ensure compliance with MOPs and CMOPs, contributing to their development and continuous improvement.
  • Provide operational continuity and leadership coverage in the absence of the Site Supervisor.
  • Assign workloads, oversee daily activities, and ensure field personnel remain aligned with project priorities and productivity expectations.
  • Monitor technician output and performance against daily and weekly targets.
  • Ensure all team members are engaged, productive, and operating in compliance with safety and quality standards.
  • Provide hands‑on technical guidance, mentorship, and support to field personnel as needed.
  • Escalate performance concerns, operational risks, or resource issues to the Site Supervisor promptly.
  • Promote a culture of accountability, professionalism, teamwork, and operational excellence across site activities.
  • Lead operations across server, storage, and network hardware platforms, ensuring timely resolution of hardware failures.
  • Perform advanced diagnostics using CLI tools (e.g., Cisco IOS, NX‑OS, Linux shell) to identify and resolve system and network issues.
  • Oversee physical hardware repair, including component‑level replacements (drives, memory, NICs, PSUs, fans, motherboards).
  • Troubleshoot Layer 1–3 network issues, including port failures, fiber optic cabling, link flaps, and misconfigurations.
  • Provide technical support and guidance for fiber splicing activities (single‑mode, multi‑mode, ribbon fiber).
  • Support testing and validation using OTDR, OLTS, power meters, and visual fault locators; review OTDR traces, loss budgets, and certification results.
  • Assist in troubleshooting and resolution of fiber infrastructure issues and network faults.

Essential Criteria

  • Associate degree or higher in a technical discipline, or equivalent hands‑on experience in data‑center operations or IT support.
  • 5+ years of experience in IT support, hardware diagnostics, and repair in enterprise environments.
  • 2+ years of people‑management, supervisory, team‑lead, or mentoring experience demonstrating increasing responsibility.
  • Strong proficiency with CLI‑based tools and environments (e.g., Cisco CLI, Linux/Unix shell, iDRAC, iLO).
  • Demonstrated experience troubleshooting and repairing fiber, server, storage, and network hardware.
  • Familiarity with network protocols and tools (e.g., ping, traceroute, netstat, SNMP, syslog).
  • Excellent problem‑solving skills and ability to work under pressure in high‑availability environments.
  • Strong communication and leadership skills with a customer‑focused mindset.
  • Valid driver’s license and ability to travel between data‑center sites as needed.

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