Data Center Network Operations Lead (GCP, Lancaster)

About the role

EOS IT Solutions is a global technology and logistics company that provides collaboration and business IT support services to large industry leaders. The company emphasizes customer satisfaction, superior quality of service, and support for partners and employees. The Data Center Network Operations Lead will oversee and support hardware repair and troubleshooting operations of fiber‑optic deployment, splicing, testing, and maintenance across large‑scale, mission‑critical environments. The role requires deep technical expertise in diagnosing and resolving hardware and network issues, executing repairs, and leading a team of technicians to deliver high‑quality, SLA‑driven support. This position involves rotational shifts to support 24/7/365 operations and may require up to 10 % domestic travel.

Responsibilities

• Lead and coordinate field‑based technical teams in fast‑paced operational environments.
• Monitor productivity, manage workloads, and drive teams toward defined deliverables and operational targets.
• Maintain and update documentation for incident resolution, root‑cause analysis, and repair procedures.
• Manage ticket queues and ensure SLA adherence through effective prioritization and escalation.
• Provide technical leadership and mentorship to junior technicians, ensuring adherence to best practices and safety protocols.
• Collaborate with cross‑functional teams to support infrastructure upgrades, migrations, and maintenance windows.
• Ensure compliance with MOPs and CMOPs, and contribute to their development and continuous improvement.
• Provide operational continuity and leadership coverage in the absence of the Site Supervisor.
• Assign workloads, oversee daily activities, and ensure field personnel remain aligned with project priorities and productivity expectations.
• Closely monitor technician output and performance against defined daily and weekly targets.
• Promote a culture of accountability, professionalism, teamwork, and operational excellence across all site activities.
• Lead operations across server, storage, and network hardware platforms, ensuring timely resolution of hardware failures.
• Perform advanced diagnostics using CLI tools (e.g., Cisco IOS, NX‑OS, Linux shell) to identify and resolve system and network issues.
• Oversee physical hardware repair, including component‑level replacements (drives, memory, NICs, PSUs, fans, motherboards).
• Troubleshoot Layer 1–3 network issues, including port failures, fiber‑optic cabling, link flaps, and misconfigurations.
• Provide technical support and guidance for fiber splicing activities (single‑mode, multi‑mode, ribbon fiber).
• Support testing and validation activities using OTDR, OLTS, power meters, and visual fault locators.
• Assist in the review and interpretation of OTDR traces, loss budgets, and certification results.
• Support troubleshooting and resolution of fiber infrastructure issues and network faults.

Requirements

• Associate degree or higher in a technical discipline or equivalent hands‑on experience in data‑center operations or IT support.
• 5+ years of experience in IT support, hardware diagnostics, and repair in enterprise environments.
• 2+ years of people‑management, supervisory, team‑lead, or mentoring experience.
• Strong proficiency with CLI‑based tools (e.g., Cisco CLI, Linux/Unix shell, iDRAC, iLO).
• Demonstrated experience troubleshooting and repairing fiber, server, storage, and network hardware.
• Familiarity with network protocols and tools (e.g., ping, traceroute, netstat, SNMP, syslog).
• Excellent problem‑solving, communication, and leadership skills with a customer‑focused mindset.
• Valid driver’s license and ability to travel between data‑center sites as needed.
• Physical ability to frequently lift up to approximately 50 lb and occasionally up to 100 lb; vision clarity at 20 inches or less and more than 20 inches; three‑dimensional vision; ability to identify colors; regular sitting, standing, walking, and occasional climbing, balancing, stooping, kneeling, crouching, or bending.

Qualifications

• Experience managing a technical support team in a multi‑site environment (preferred).
• Industry certifications such as CompTIA Server+, Cisco CCNA, Dell EMC, or equivalent vendor‑specific credentials.
• Experience with ticketing systems (e.g., ServiceNow, Remedy) and asset management platforms.
• Familiarity with scripting for automation (e.g., Bash, Python) is a plus.
• Experience working in a 24/7 operational environment with on‑call responsibilities.

Physical Requirements

• Frequent exertion of force equivalent to lifting up to approximately 50 lb; occasional lifting up to 100 lb.
• Clear vision at 20 inches or less and more than 20 inches, with ability to adjust focus.
• Three‑dimensional vision to judge distances and spatial relationships.
• Ability to identify colors and communicate effectively through speaking and listening.
• Regular requirements to sit, use hands and fingers, handle objects, tools, or controls, and reach with hands and arms.
• Frequent need to stand and walk; occasional need to climb, balance, stoop, kneel, crouch, or bend.

Schedule

Rotational shifts supporting 24 / 7 / 365 operations.

Benefits

• Health, vision, and dental insurance starting the 1st of the month after start date.
• Meals, snacks, drinks, and desserts provided.
• 10 days of paid time off (PTO) annually.
• 12 paid holidays.
• 6 sick days (available after 90 days of employment).
• 401(k) retirement plan with a $2,500 company match (available after 90 days of employment).