Data Center Network Deploy Technician, Infrastructure Delivery

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on challenging problems with thousands of variables impacting the supply chain and seek talented people to help solve them.

About the role

AWS is looking for a Network Deploy Technician to join our growing team within infrastructure operations. You will work with minimal supervision in a dynamic environment to drive the stability and sustainability of our next-generation networks and assist in developing innovative ways to automate and scale our network. Responsibilities include scaling support for multiple data center locations, day-to-day capacity management, and collaborating with internal customers and external vendors to facilitate smooth project execution. You will leverage your experience supporting large-scale, enterprise-class networks, as well as network implementation and troubleshooting.

Responsibilities

• Manage work and priorities through ticketing systems and workflows to complete customer requests and projects
• Collaborate with stakeholders to remove project obstacles
• Troubleshoot networking, routing, and interconnectivity issues, including patch panels and patch cords
• Specify power and cooling requirements and ensure hardware racking/stacking for new equipment
• Participate in the migration, basic configuration, and rollout of new or upgraded hardware
• Travel within and outside of the regional work area as required
• Provide after-hours support and participate in primary responder rotation in a 24/7 environment

Requirements

• 2+ years of computer hardware troubleshooting and repair experience
• 1+ years of computer networking experience
• High school diploma or equivalent
• Ability to work in cramped, elevated, or noisy environments
• Regularly lift and/or move up to 40 pounds; participate in group lifts for 41+ pounds
• Bend, lift, stretch, reach, stand, and walk for up to 8+ hours a day
• Safely ascend and descend ladders, stairs, and gangways without limitation
• Work authorization without employer intervention (Amazon cannot provide sponsorship now or in the future)

Preferred Qualifications

• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure

Benefits

Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, and 401(k) matching. Learn more about our benefits at Amazon Benefits.

Pay

Starting pay for this position ranges from $27.98 to $48.99 USD hourly, based on experience, qualifications, and location.

About the team

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, helping customers from startups to Global 500 companies trust our robust suite of products and services. Our team values diverse experiences, work-life balance, and an inclusive culture that empowers us to embrace uniqueness. We offer ongoing learning, mentorship, and career-advancing resources to help you develop as a professional.