Data Center Manager - Tampa

Key Responsibilities And Essential Job Functions

• Serve as the primary point of contact for 24x7 on-call facility operations, ensuring all critical systems are running optimally to support data center uptime goals of 100%.
• Oversee the operation, maintenance, and repair of all mission-critical systems and equipment, ensuring 100% uptime and strict compliance with customer SLAs.
• Manage the site budget, including staffing, maintenance, and repair costs, ensuring cost-effective operations without compromising service quality.
• Lead and mentor a team of Assistant Data Center Managers, Engineers, and Technicians, promoting best practices, adherence to company policies, and ongoing professional development.
• Actively participate in regional and cross-market initiatives to drive operational improvements and greater business efficiencies.
• Ensure compliance with all company policies and procedures, ensuring all operational processes align with organizational goals.
• Read and interpret technical documents, such as blueprints, engineering specifications, and project plans, to ensure proper implementation of data center operations and infrastructure modifications.
• Identify operational constraints and propose and drive solutions to meet operational excellence objectives.
• Oversee disaster recovery drills ("dry runs") to ensure the team is prepared for emergencies and system failures.
• Supervise the provisioning of customer orders, including electrical modifications, ensuring safe work practices are maintained.
• Assist with off-hours and weekend maintenance activities as required, ensuring continued operations and quick recovery from any unplanned outages.
• Prepare detailed reports on TAC and critical infrastructure performance, customer space and power utilization, and other operational metrics.
• Develop, implement, and maintain Method of Procedures (MOPs) and Standard Operating Procedures (SOPs) for all maintenance and operational activities.
• Provide training for operations staff, including the creation and delivery of training materials to enhance team knowledge and efficiency.
• Carry out facility inspections to ensure equipment is functioning correctly and that the center is aesthetically maintained to a high standard.
• Lead customer tours of the data center, showcasing the infrastructure and providing insight into its operations.
• Configure and manage monitoring and alerting systems for critical equipment, ensuring early detection and response to potential issues.

Required Qualifications

• Education: Associate's degree or 5+ years equivalent experience in a relevant field.
• Management and Soft Skills: Extensive training in management, soft skills, and emotional intelligence to effectively lead and develop teams.
• Technical Expertise: At least 3 years of experience in root cause analysis, troubleshooting, and problem-solving within a critical infrastructure environment.
• Critical Infrastructure Knowledge: Proven experience in the operation and maintenance of critical data center infrastructure, including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDUs, chillers, pumps, air handling units, and CRAH units.

Preferred Qualifications

• Certifications: Electrical or mechanical certifications or an associate's degree (or higher) in a relevant engineering discipline.
• Experience in Data Centers: A minimum of 5 years working in data centers with a focus on building and equipment operations.
• Leadership: 3+ years prior management or supervisory experience of a team environment preferred.
• Leadership Development: Ongoing engagement in leadership, management, and emotional intelligence training to foster personal and team growth.
• Technical Competence: Proven ability to meet or exceed technical and functional depth in critical infrastructure systems and data center operations.