Data Center Manager - Future Opportunities

About the role

We're looking for a Data Center Manager to join our team during an exciting phase of growth. In this role, you’ll be responsible for the 24/7 availability, security, and efficiency of our data center environment, working closely with cross-functional partners to support business objectives while upholding our standards for excellence, collaboration, and impact.

Responsibilities

• Lead, mentor, and schedule a team of 8 Data Center Technicians, fostering a culture of technical excellence and accountability.
• Conduct regular 1:1s, performance reviews, and skill-gap assessments to ensure the team stays ahead of evolving technologies (e.g., liquid cooling, AI-optimized racking).
• Oversee the Inventory/RMA Specialist to ensure hardware replacement cycles are lean and that "dead on arrival" (DOA) equipment is processed with minimal downtime.
• Manage the installation, cabling, and decommissioning of server, storage, and networking hardware.
• Act as the primary escalation point for data center incidents, coordinating emergency repairs and root cause analysis (RCA).
• Monitor power, cooling, and space utilization, and partner with the Director to forecast future growth and avoid "stranded capacity."
• Supervise third-party contractors (HVAC, Electrical, Security) to ensure maintenance is performed without disrupting operations.
• Ensure 100% accuracy in the DCIM (Data Center Infrastructure Management) database.
• Enforce strict physical security protocols and OSHA safety standards.
• Lead the facility through SOC2, ISO, or HIPAA compliance audits by maintaining pristine documentation and procedural logs.

Requirements

• 5+ years in data center operations, with at least 2 years in a formal leadership or supervisory role.
• Demonstrated experience supporting 24/7 customer-facing operations, including shift scheduling and on-call management.
• Hands-on experience with monitoring and observability platforms (e.g. Grafana, Prometheus, or similar).
• Proven ability to hire, train, and lead technical operations teams.
• Excellent written and verbal communication skills, particularly in high-pressure incident scenarios.
• Experience with ticketing and incident tracking systems (e.g., PagerDuty, ServiceNow, Jira, or equivalent).

Preferred Qualifications

• Certified Data Center Professional (CDCP) or Specialist (CDCS).
• ITIL Foundation certification.
• Project Management Professional (PMP) or similar.
• OSHA10 or higher certification.