Data Center Manager

General Summary

The Florida Legislature is seeking an experienced and operationally focused Data Center Manager to support the Office of Legislative Information Technology Services (OLITS) Infrastructure and Operations division. This position services as a key operational leader responsible for ensuring the stability, reliability, and effectiveness of day-to-day infrastructure operations.

About the Role

This role provides operational oversight across infrastructure teams, including Customer Support, Systems Administration, Networking, and Data Center Facilities. It coordinates day-to-day operations to ensure reliability, performance, and service continuity across all infrastructure services. The Data Center Manager serves as the primary escalation point for operational incidents and cross-team issues, participates in performance evaluations, facilitates cross-team collaboration, develops and manages lifecycle planning activities, supports cloud integration initiatives, identifies operational risks, and ensures compliance-related activities.

Responsibilities

• Provide operational oversight across infrastructure teams, including Customer Support, Systems Administration, Networking, and Data Center Facilities
• Coordinate day-to-day operations to ensure reliability, performance, and service continuity across all infrastructure services
• Serve as the primary escalation point for operational incidents and cross-team issues
• Participate in performance evaluations of working managers and assist in aligning team priorities, goals, and workload distribution
• Facilitate cross-team collaboration to resolve conflicts, improve processes, and ensure consistent service delivery
• Develop, maintain and enforce operational standards, procedures, and runbooks
• Cook up maintenance windows, system changes, and infrastructure cutovers to minimize disruption
• Own and manage lifecycle planning activities, including maintaining lifecycle schedules, coordinating multi-year reinvestment planning, tracking asset age, risk exposure, and refresh timelines, assisting in development of infrastructure lifecycle reinvestment budgets, collaborating on infrastructure design decisions, ensuring readiness and accuracy of backup, disaster recovery (DR), and continuity of operations (COOP) capabilities and documentation, supporting cloud integration initiatives, including hybrid and Azure-based environments, identifying operational risks and implementing mitigation strategies to improve system resilience and reliability, providing regular operational status updates and briefing to leadership, maintaining awareness of emerging technologies and operational best practices
• Perform other related duties as required

Requirements

Progressively responsible information systems experience can substitute on a year-for-year basis for the required college education. Any combination of progressively responsible information systems experience and post-secondary training in disciplines as described above totaling ten years. Preference will be given to applicants with extensive experience in infrastructure operations leadership across multiple technical domains, knowledge of backup disaster recovery (DR), and continuity of operations (COOP) planning and execution, experience supporting hybrid cloud environments, including Microsoft Azure integrations, knowledge of operational risk identification and mitigation strategies, familiarity with CJIS and NIST frameworks, experience developing operational documentation, runbooks, and standards, strong understanding of enterprise IT operations, including incident management, change coordination, and service delivery.

Qualifications

• A bachelor’s degree from an accredited college or university in computer science, management information systems, or engineering
• Six years of progressively responsible information systems experience, two years of which must have been in a managerial or supervisory capacity

Skills and Abilities

• Strong leadership and decision-making skills in operational environments
• Ability to remain calm and effective under pressure during incidents and escalations
• Strong process-oriented mindset with the ability to improve operational efficiency
• Ability to coordinate and align multiple teams toward shared objectives
• Ability to analyze complex operational issues and implement practical solutions
• Ability to communicate technical operational information clearly and effectively
• Strong organizational skills and attention to detail

Benefits

Working for the Florida Legislature includes a lucrative benefits package, including affordable health insurance options, free dental, long-term disability and employee life insurance, as well as competitive retirement. Employees have access to a college tuition waiver program, an employee assistance program, paid annual and sick leave, and paid holidays. Learn more below!

• Health and Dental Insurance
• Leave Accrual Benefits
• Life and Disability Insurance
• Retirement Participation
• Florida Pre-Tax Plan And Deferred Compensation Plan
• Paid Holidays
• Total Compensation Statement