DATA Center IT Technician

About the role

We are seeking a DATA Center IT Technician who will support our NYC client. This role will support Data Center Operations through installation and de-installation of network devices, server rack and hardware support, connectivity verification, mainframe environment monitoring, and asset and ticket documentation.

Responsibilities

• Installation and de-installation of network devices and cable management systems.
• Provide technical support to the network owner and user community.
• Maintain and update accurate Service Desk trouble ticket documentation.
• Monitor system interfaces and other communication utilities and take proper action.
• Install and rack servers.
• Add memory, hard drives, network interface cards, CPUs, and related hardware components.
• Install KVM equipment and in-rack PDUs.
• Monitor and maintain all servers in the Data Center.
• Support and monitor large-scale IBM Z10 mainframe environments and peripherals.
• Verify connectivity of all devices and troubleshoot reconnection issues.
• Use ServiceNow for ticketing, tracking, and documentation.
• Record, track, and maintain assigned user assets and inventory.
• Manage daily and monthly backup tapes for offsite storage.
• Perform inventory control activities.
• Perform all other related duties.

Qualifications

• 5+ years of progressive, responsible experience in data processing, computer systems, and applications.
• Hands-on experience installing network devices, servers, cabling, KVM equipment, in-rack PDUs, and data center hardware components.
• Experience troubleshooting connectivity, reconnection, and hardware support issues in a data center or enterprise infrastructure environment.
• Experience monitoring system interfaces, communication utilities, servers, and related operational environments.
• Experience maintaining Service Desk trouble tickets, technical documentation, asset records, and inventory information.
• Knowledge of Microsoft Operating Systems and Microsoft Office.
• Telecommunications background and experience for Network Services support.
• 5+ years of supervisory experience for operations specialty functions.
• Ability to perform onsite support in New York, NY.

Mandatory Qualifications

• Familiarity with a large-scale IBM Z10 mainframe environment.
• Knowledge of IPL, TSO, MVS, JES2, and CA7.
• Experience with IBM 4000, IBM 6500, and Canon VS 4400 peripheral environments.
• Experience using ServiceNow ticketing systems.
• Experience with asset management, inventory tracking, and backup tape handling for offsite storage.
• Broad knowledge of computers, peripheral devices, communications systems, hardware capabilities, EDP applications, systems analysis methodology, and data management/retrieval techniques.

Desirable Qualifications

• Familiarity with a large-scale IBM Z10 mainframe environment.
• Knowledge of IPL, TSO, MVS, JES2, and CA7.
• Experience with IBM 4000, IBM 6500, and Canon VS 4400 peripheral environments.
• Experience using ServiceNow ticketing systems.
• Experience with asset management, inventory tracking, and backup tape handling for offsite storage.
• Broad knowledge of computers, peripheral devices, communications systems, hardware capabilities, EDP applications, systems analysis methodology, and data management/retrieval techniques.

Benefits

Salary commensurate with experience.

Pay

$85 - $100/hour

Schedule

Exempt position.

Skills

Hands-on experience supporting data center operations, network hardware, ServiceNow ticketing, asset management, and enterprise server environments.

Benefits

Not specified.

Company Information

We are eager to connect with qualified candidates committed to delivering results and fostering excellence within client projects. Cloud and Things complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.