Data Center Infrastructure Engineer – Server, Storage & Backup

Roles & Responsibilities

• Install, maintain, troubleshoot, and provide break-fix support for Dell, Cisco UCS, and HPE server infrastructure.
• Manage and support SAN/NAS storage platforms, including Pure Storage, Isilon, and NetApp environments.
• Administer backup and recovery operations using Commvault and Data Domain technologies.
• Ensure high availability and reliability of mission-critical production services operating in a 24x7 environment.
• Monitor, optimize, and troubleshoot infrastructure components, including operating systems, storage, network connectivity, and applications.
• Execute scheduled maintenance activities, including patching, upgrades, firmware updates, and hardware replacements.
• Provide operational support across Production, Development, and QA environments.
• Follow and improve operational processes related to incident management, change management, and service communications.
• Participate in on-call support rotations to ensure service continuity.
• Develop and maintain deployment and operational scripts where applicable.
• Respond promptly to production alerts, incidents, and customer escalations.
• Implement and maintain monitoring solutions to ensure infrastructure health and performance visibility.
• Collaborate with cross-functional teams to troubleshoot complex technical issues and support ongoing infrastructure improvements.

Required Qualifications & Experience

• Minimum 5 years of hands-on experience supporting enterprise data center infrastructure.
• Minimum 5 years of experience managing SAN/NAS storage platforms, including Pure Storage, Isilon, and NetApp.
• Minimum 5 years of experience administering enterprise backup solutions, preferably Commvault and Data Domain.
• Strong troubleshooting and problem-solving skills across infrastructure technologies.
• Good understanding of information security principles, compliance requirements, and risk management practices.
• Experience working in production environments supporting critical business applications.
• Strong verbal and written communication skills with the ability to interact effectively with technical and business stakeholders.
• Able to work in a fast-paced, collaborative environment and manage multiple priorities.
• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline.

Preferred Qualifications

• Experience with DCIM platforms and infrastructure monitoring tools.
• Experience supporting large-scale enterprise environments.
• Knowledge of automation and scripting for infrastructure operations.
• Industry certifications related to Storage, Backup, Infrastructure, or Data Center Operations are a plus.