Data Center Facility Operations Manager

About the role

Oversee all aspects of the data center’s critical physical infrastructure.

Maintain high availability and performance while ensuring that all work performed within the site is done to high quality without impact to internal/external customers and maintain service level agreements.

Manage on-site teams of 24x7 shift technicians, sub-contractors and vendors ensuring that all work performed is in accordance with established practices, procedures and safety protocols.

Drive safety and security culture and compliance within the team.

Hire, coach, and promote team members.

Responsible for team's career development and performance management.

Promotes healthy team culture and peak morale.

Effectively and efficiently manage the operations budget and expenditures.

Engage in improvement projects, often requiring reaching out to a variety of support teams, and drive them from conception to completion.

Act as an escalation point for all facilities-related issues.

Oversee operation and management of routine and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.

Utilize root cause analysis and troubleshooting/problem solving skills.

Respond to out-of-hours emergency calls.

Responsibilities

• Oversee all aspects of the data center’s critical physical infrastructure.
• Maintain high availability and performance while ensuring that all work performed within the site is done to high quality without impact to internal/external customers and maintain service level agreements.
• Manage on-site teams of 24x7 shift technicians, sub-contractors and vendors ensuring that all work performed is in accordance with established practices, procedures and safety protocols.
• Drive safety and security culture and compliance within the team.
• Hire, coach, and promote team members.
• Responsible for team's career development and performance management.
• Promotes healthy team culture and peak morale.
• Effectively and efficiently manage the operations budget and expenditures.
• Engage in improvement projects, often requiring reaching out to a variety of support teams, and drive them from conception to completion.
• Act as an escalation point for all facilities-related issues.
• Oversee operation and management of routine and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.
• Utilize root cause analysis and troubleshooting/problem solving skills.
• Respond to out-of-hours emergency calls.

Requirements

Willingness and demonstrated ability to work in the following physical conditions with reasonable accommodations:

• Participate in group lifts for 40+ pounds
• Maintain balance and perform construction tasks while on a ladder
• Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull objects into position
• Work in an environment requiring provided ear protection

Qualifications

• High school or equivalent diploma
• 4+ years of work in a management position with 5 or more direct reports
• 5+ years of data center or mission critical facilities (example: hospital, military facility, public safety facility, etc.), or 2+ years of electrical or mechanical experience

Preferred Qualifications

• Advanced electrical or mechanical certifications (Bachelor's degree or higher in a relevant engineering discipline)
• 5+ years of experience in a management position with 5 or more direct reports
• 7+ years of experience working in a data center or other mission critical environment with an emphasis on building and equipment operation
• An excellent understanding of the electrical and mechanical systems involved in critical data center operations including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAHU units
• Strong verbal and written communication skills, technical writing or business justifications (white paper experience)