Data Center Engineering Operations Technician

How would you like to be a part of Earth’s most customer-centric company? You would work with teams of front-line responders who support the operations of some of the world’s most powerful data centers. Our Data Center Engineering Operations team maintains and operates our critical infrastructure systems so that they are prepared to stand up against any situation. AWS has the world’s largest cloud computing portfolio. As an Amazonian you will work in some of the most sophisticated, safe, and secure data centers in the world.

About the role

Our Engineering Operations Technicians (EOT’s) help keep our data centers reliable by working with the brightest minds from around the globe to test and implement the newest technology and work practices. We have a passion for learning and evolving, and it’s how we have helped define ourselves as leaders in the industry.

Responsibilities

• Daily building rounds to monitor and record information from electrical, mechanical, and fire/life safety equipment to ensure 24/7 reliability and availability
• Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS)
• Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA)
• Perform rack installs and rack decommissioning within internal SLA
• Perform PM, troubleshooting, root cause analysis, and repair of electrical and mechanical equipment
• Technical writing to support change management program
• Monitor daily work requests and manage to resolution, and execute projects from conception to completion
• On-site support of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation

Qualifications

Basic Qualifications

• Work shifts longer than eight hours in duration
• 2+ years of practical experience in electrical systems, mechanical systems, HVAC, and/or fire suppression systems
• Can bend or twist the body into unusual positions while working, use hands to manipulate small wires and objects, walk on job sites in uneven terrain, and work at heights and from ladders

Preferred Qualifications

• Knowledge of network design and layout as well as low voltage (copper/fiber) cabling
• Experience in data center engineering

Physical Requirements

• Willingness and demonstrated ability to work in the following physical conditions with reasonable accommodations:
• Regularly lift and/or move up to 39 pounds independently
• Participate in group lifts for 40+ pounds
• Maintain balance and perform construction tasks while on a ladder
• Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull objects into position
• Work in an environment requiring provided ear protection

Schedule

Our Data Centers operate 24/7 and require on-site presence. This position offers two shift schedule options:

Option 1: Weekend Rotation

• Days Worked: Sunday - Tuesday, plus every other Saturday
• Weekly Pattern: Alternates between 3-day and 4-day work weeks
• Shift Hours: 5:30am - 6:00pm (day shift) OR 5:30pm - 6:00am (night shift)

Option 2: Weekday Rotation

• Days Worked: Wednesday - Friday, plus every other Saturday
• Weekly Pattern: Alternates between 3-day and 4-day work weeks
• Shift Hours: 5:30am - 6:00pm (day shift) OR 5:30pm - 6:00am (night shift)

Both schedules follow a rotating pattern where you'll work 3 days one week and 4 days the following week. Some locations have on-call rotations. Role may support more than one location/site.

Pay

• Overtime: Time and a half after 40 hours per week
• Night Shift Differential: 13% additional pay (6:00pm - 6:00am shifts)
• Maximum Hours: 60 hours per week in total (up to 20 hours of overtime)
• Base Salary Range: $37.64 - $65.91 USD hourly (varies by location)

Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

Benefits

Amazon offers comprehensive benefits including:

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and option for Supplemental life plans)
• Employee Assistance Program (EAP) and Mental Health Support
• Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off and parental leave

Learn more about our benefits at amazon.jobs/en/benefits.

About the team

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to innovation. We work on challenging problems with thousands of variables impacting the supply chain. Our team includes software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. We collaborate to deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost.

Why AWS?

• Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed, we encourage candidates to apply.
• Inclusive Team Culture: Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences inspire us to embrace uniqueness.
• Mentorship & Career Growth: We offer knowledge-sharing, mentorship, and career-advancing resources to help you develop into a better-rounded professional.
• Work/Life Balance: We value work-life harmony and strive for flexibility to support both professional and personal well-being.