Data Center Engineering Operations Technician

About the role

You would work with teams of front-line responders who support the operations of some of the world’s most powerful data centers. As an Engineering Operations Technician (EOT), you will help maintain and operate critical infrastructure systems to ensure 24/7 reliability and availability. AWS has the world’s largest cloud computing portfolio, and you will work in some of the most sophisticated, safe, and secure data centers globally.

Responsibilities

• Perform daily building rounds to monitor and record information from electrical, mechanical, and fire/life safety equipment.
• Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS).
• Assist in troubleshooting facility and rack-level events within internal Service Level Agreements (SLA).
• Perform rack installs and decommissioning within internal SLA.
• Conduct preventative maintenance (PM), troubleshooting, root cause analysis, and repair of electrical and mechanical equipment.
• Technical writing to support the change management program.
• Monitor daily work requests, manage to resolution, and execute projects from conception to completion.
• Provide on-site support for contractors, sub-contractors, and vendors, ensuring compliance with established practices, procedures, and local legislation.
• Maintain, operate, and troubleshoot mission-critical data center equipment, including stand-by diesel generators, 3-phase electrical systems (switchgear, UPS units, PDUs, wet cell batteries), mechanical systems (CRAHU units, chillers, cooling towers, water systems, air handlers, pumps, motors), fire/life safety equipment, and building automation systems.

Requirements

• Willingness and ability to work in cramped spaces or elevated locations while adhering to health and safety guidelines.
• Ability to work shifts longer than eight hours in duration.
• 2+ years of practical experience in electrical systems, mechanical systems, HVAC, and/or fire suppression systems.

Preferred Qualifications

• Knowledge of network design and layout as well as low voltage (copper/fiber) cabling.
• Experience in data center engineering.

Physical Requirements

• Regularly lift and/or move up to 39 pounds independently.
• Participate in group lifts for 40+ pounds.
• Maintain balance and perform construction tasks while on a ladder.
• Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch, crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push, and pull objects into position.
• Work in an environment requiring provided ear protection.

Schedule

Our Data Centers operate 24/7 and require on-site presence. This position offers two shift schedule options:

• Option 1: Weekend Rotation
  • Days Worked: Sunday - Tuesday, plus every other Saturday.
  • Weekly Pattern: Alternates between 3-day and 4-day work weeks.
  • Shift Hours: 5:30am - 6:00pm (day shift) OR 5:30pm - 6:00am (night shift).
• Option 2: Weekday Rotation
  • Days Worked: Wednesday - Friday, plus every other Saturday.
  • Weekly Pattern: Alternates between 3-day and 4-day work weeks.
  • Shift Hours: 5:30am - 6:00pm (day shift) OR 5:30pm - 6:00am (night shift).

Both schedules follow a rotating pattern where you'll work 3 days one week and 4 days the following week. Some locations have on-call rotations, and the role may support more than one site.

Pay

• Overtime: Time and a half after 40 hours per week.
• Night Shift Differential: 13% additional pay for shifts between 6:00pm - 6:00am.
• Maximum Hours: Up to 60 hours per week (including up to 20 hours of overtime).
• Base Salary Range: $37.00 - $65.00 USD hourly (locations: VA - Ashburn, Chantilly, Dulles, Sterling).

Benefits

Amazon offers comprehensive benefits, including:

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D, with options for supplemental life plans).
• Employee Assistance Program (EAP) and Mental Health Support.
• Medical Advice Line and Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.
• Sign-on payments and restricted stock units (RSUs).

About the Team

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. The team supports all AWS data centers and ensures continual access to innovation for customers. You’ll collaborate with software, hardware, and network engineers, supply chain specialists, security experts, and operations managers to deliver the highest standards for safety, security, and capacity at the lowest possible cost.

Why AWS?

• Diverse Experiences: AWS values diverse backgrounds and encourages candidates with alternative experiences to apply.
• Inclusive Team Culture: Employee-led affinity groups foster inclusion, with ongoing events and learning experiences like Conversations on Race and Ethnicity (CORE) and AmazeCon conferences.
• Mentorship & Career Growth: Access to knowledge-sharing, mentorship, and career-advancing resources to help you develop professionally.
• Work/Life Balance: Flexibility to support harmony between work and personal life.