Data Center Engineering. Operations Facility Manager, ADC InfraOps DCEO
About the role
We are seeking a Data Center Facility Manager to serve as a technical resource and leader within Amazon data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. The Data Center Facility Manager is responsible for the overall operation and maintenance of all electrical, mechanical, and HVAC equipment within the data center. The Data Center Facility Manager will assist in maintaining a high reliability and performance while keeping operating costs in facilities at a minimum. This equipment supports mission-critical servers and must maintain better than 99.999% uptime. This role acts as Amazon's front line when it comes to hands-on electrical and mechanical equipment troubleshooting.
Responsibilities
- Oversee all aspects of the data center's critical physical infrastructure.
- Ensure that all work performed within the space is done to high quality and without impact to internal/external customers.
- Manage teams of 24x7 engineering technicians in all facets of their career.
- Engage in improvement projects, often requiring reaching out to a variety of support teams, and drive them from conception to completion.
- Coordinate daily with a multitude of third party vendors ensuring adherence to contracted SLAs.
- Effectively and efficiently manage the operations budget and expenditures.
- Routinely operate as the afterhours on-call Data Center Facility Manager for the data centers in the region. This will include responding to any issues within the data centers and managing the investigation, mitigation, and recovery of the issue(s).
Equipment scope
Maintain, operate, and troubleshoot mission-critical data center facility equipment including:
- Electrical support equipment such as stand-by diesel generators and related fuel systems, 3 phase electrical systems that include but not limited to switchgear, UPS units, PDUs, and wet cell batteries and associated systems.
- Mechanical equipment including CRAC units, centrifugal chillers, cooling towers/water chemical system, air handlers and associated systems, pumps, and motors.
- Additional support equipment including fire suppression systems, building automation systems, and general facilities equipment.
Physical requirements
- Walk jobsites in uneven terrain.
- Work at heights and from ladders.
- Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl.
- Regularly lift and/or move up to 49 pounds; and participate in group lifts for 50 pounds or more.
- Carry objects weighing up to 49 pounds for short distances.
- Work shifts longer than eight hours in duration.
- Respond to off hour emergency calls.
- Maintain balance and perform construction tasks while on a ladder.
- Coordinate body movements when using tools or equipment.
- Reach and stretch to position equipment and fixtures while maintaining balance.
- Bend or twist the body into unusual positions while working.
- Perform physical tasks all day without becoming overly tired.
- Use hands to manipulate small wires and objects.
- Apply force quickly to objects and equipment.
- Push or pull heavy objects into position.
- Work in a noisy environment.
- Work at depths, such as under raised floors.
Basic qualifications
- 4+ years of people management and team development experience.
- 4+ years of engineering work managing large-scale services experience.
- Experience with Microsoft Office products and applications.
- Current, active US Government Security Clearance of Top Secret with SCI eligibility or above.
- Must be a US citizen.
Preferred qualifications
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field.
- Experience in a management position with 5 or more direct reports.
- 4+ years of work in data centers with an emphasis on building and equipment operation experience.
- Experience in root cause analysis and troubleshooting or problem solving.
- Experience in reading and understanding schematics and building drawings.
About the team
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Pay & benefits
- Base salary range: $117,300.00 - $171,300.00 USD annually (USA, OH, New Albany).
- Package includes sign-on payments and restricted stock units (RSUs).
- Final compensation determined based on factors including experience, qualifications, and location.
- Comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage).
- 401(k) matching, paid time off, and parental leave.