Data Center Engineer

About the role

This position will transition to a hybrid role once the employee is fully trained and receives management approval. Training will be completed on-site at our corporate office in Warwick, RI.

Responsibilities

• Work with stakeholders to define business and systems requirements for new technology implementation.
• Help management and team(s) define data center strategies to ensure infrastructure capacity meets current and future requirements; coordinate and participate in data center process improvements.
• Examine, refine, and develop the existing monitoring and response metrics.
• Understand and apply best practices established for effective problem resolution in a high-availability, 24/7 environment.
• Participate in the development, implementation, and maintenance of policies and procedures, including network architecture, data centers, standards, purchasing, monitoring, and service provision.
• Analyze existing operations and make recommendations for the improvement and growth of the network infrastructure and IT systems.
• Produce and utilize reports to ensure the health of servers and systems; make changes and recommendations for improvements if/when necessary.
• Maintain infrastructure and server software including, but not limited to, bare metal hypervisor, operating system, and third-party updates.
• Aid with Windows Active Directory and Microsoft 365 administration to keep endpoints and cloud applications running optimally and securely.
• Deploy, monitor, develop, and support systems such as networks, data centers, servers, PCs, operating systems, and associated hardware.
• Plan and implement server upgrades, maintenance fixes, and vendor-supplied patches.
• Conduct research on data center hardware, systems, and protocols to support procurement and development efforts.
• Keep abreast of the latest trends and technologies related to network and data center technology, particularly the product roadmap and enhancements of existing technology deployments to understand how to better leverage these technologies.
• Recommend and execute modifications to server environment for improved efficiency, reliability, and performance; ensure that solutions are cost-effective.
• Develop and maintain training materials and server documentation.
• Participate in the evaluation of vendor proposals and plans to judge their efficacy.
• Follow organizational change management practices to conform to defined process and standards.

Requirements

• At least 3-5 years’ equivalent work experience in a technical analytical position responsible for managing server or data center environments.
• VMware and Nutanix experience required.
• Experience with Veeam or other backup/storage solution required.
• Cloud-hosted telephony system experience required (RingCentral, Cisco, etc.).
• Experience with AWS and/or Azure strongly preferred.

Qualifications

• Technical knowledge of network and server operating systems.
• Technical knowledge of current network hardware, protocols, and standards.
• Experience installing, configuring, and maintaining all manners of server hardware and associated network equipment.
• Excellent hardware troubleshooting experience.
• Ability to conduct research into server issues and products as required.

Skills

• Demonstrated ability to apply quality written and oral communication skills.
• Demonstrated ability interpersonal skills.
• Strong customer service orientation.
• Proven self-motivation, with keen attention to detail.

Benefits

• Join an award-winning organization!
• Best-in-class benefits to eligible employees including multi-tiered health plans, flexible spending accounts, generous paid time off, 401(k) plan with profit sharing component, uniform reimbursement, company "swag," yearly reimbursement for continuing medical education, educational assistance (reimbursement) program, student loan repayment program, and career development opportunities.
• Competitive pay and all in our innovative culture that consistently provides the highest levels of quality, safety, technology, and patient care.