Data Center Customer Operations Technician

Key Responsibilities

• Manage and prioritize work orders, ensuring timely execution of moderately complex requests.
• Collaborate with cross-functional teams to resolve customer tickets efficiently.
• Complete required reporting with accuracy; support ad-hoc reporting needs.
• Maintain detailed and clear documentation of all activities.
• Update local asset databases and operational systems.
• Identify workflow gaps and recommend process enhancements.
• Perform moderately complex rack-and-stack installations and follow installation plans.
• Support installation of cable trays, cabinets, fiber circuits, and other infrastructure components.
• Identify capacity constraints and escalate as needed.
• Conduct quality checks on installations and on-site support tasks; recommend improvements.
• Assist with tape changes and backup support functions.
• Execute moderately complex cross-connect installs, modifications, terminations, and testing.
• Install, test, and verify various circuit types (e.g., switched, multiplexed).
• Support Layer 1–3 testing and certification activities.
• Troubleshoot moderately difficult circuits; escalate advanced issues when required.
• Partner directly with customers to resolve technical issues and recommend solutions.
• Monitor materials and stock levels; proactively notify appropriate teams of needs.
• Provide escalated work order support and assist in alarm dispatch.
• Offer occasional back-up support for security functions.
• Deliver high-quality service through timely execution of orders and changes.
• Act as on-site support for customer access, escorting, and operational needs.
• Serve as point-of-contact for moderately complex customer requests or escalations.
• Set clear expectations for deployment timelines and upgrades.
• Partner with team members to support project tasks.
• Coordinate vendor access and activities.
• Conduct quality assurance checks on new installs and deployments.

Qualifications

• A high school diploma or equivalent.
• 2–4 years of related technical or data center experience.
• Strong understanding of standard operating procedures and basic installation/test methodologies.
• Ability to work cross-functionally, document work clearly, and engage with customers professionally.
• Comfortable working in a fast-paced, hands-on environment.

Pay Range

The targeted pay range for this position in the following location is: United States - NY4 New York City : 59,000 - 88,400 USD / Annual.