Data Center Operations Technician
About the role
Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.
Responsibilities
- Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services
- Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
- Participating in on-call duties and scheduled maintenance and change management activities
- Contributing to documentation and process improvement initiatives based on your analysis of operational issues
- Helping to interview, train, and onboard new team members
Requirements
- Physical Requirements: Lifting and moving material up to 40 pounds each, working in cramped and/or elevated locations, bending, lifting, stretching, and reaching, standing and walking for up to 8+ hours a day, ascending and descending ladders, stairs, and gangways safely and without limitation, working in an industrial environment, working shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts)
Qualifications
- Key job responsibilities as outlined above
- Essential Requirements: Ability to travel to or commute to data center locations as needed, willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
Skills
Ability to troubleshoot and solve problems at their root, maintain service level agreements through proactive issue detection and reporting, improve effectiveness through process innovation, work shift work that includes days/nights/weekends/holidays.
Benefits
Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave.
Pay
The base salary range for this position is $30.00 - $54.00 USD hourly.
Schedule
Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.