Data Center Operations Technician
About the role
Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.
Responsibilities
Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services.
Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors.
Participating in on-call duties and scheduled maintenance and change management activities.
Contributing to documentation and process improvement initiatives based on your analysis of operational issues.
Helping to interview, train, and onboard new team members.
Requirements
Ability to travel to or commute between data center locations as needed.
Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational.
Qualifications
1+ years of computer networking experience.
1+ years of Linux operating systems experience.
Bachelor's degree in Information Technology, Computer Science, or a related field.
Experience in computer networking.
Experience working with Linux operating systems.
Can lift and rack equipment up to 40 pounds.
Experience with computer hardware troubleshooting and repair.
2+ years of computer hardware experience, including troubleshooting and repairing experience.
18+ months of computer layer 1/2 networking experience (including troubleshooting and repair).
Preferred Qualifications
Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines.
Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.
Experience managing work and priorities through a ticketing system.
Experience with cabling infrastructure best practices and methodologies.
Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment).
Bachelor's degree or equivalent professional or military experience in an IT-related field (e.g. computer science, network engineering, etc.).
Industry standard certifications (CompTIA, CCENT, Network+).
Understanding of Linux or similar operating systems.
Behavioral interviewing and hiring experience.
Experience training and onboarding of new team members.