Data Center Customer Operations Technician

Responsibilities

• Performs semi-routine preventative maintenance checks on-site to non-critical, facility components
• Performs semi-routine repairs, maintenance and installations to non-critical facility components
• Maintains and evolves critical infrastructure that powers the digital world
• Monitors the Building Monitoring System (BMS) and responds timely to semi-routine alarms according to standard operating procedures
• Affords support to more senior staff in higher facility repairs and corrective maintenance measures
• Operates plumbing, fire suppression, and safety systems, under the supervision of more senior technical staff
• Follows established procedures on routine work, requires instructions only on new assignments
• Coordinates with vendors to ensure maintenance activities are carried out as per Equinix's requirements
• Supports the work order approval process for service providers on routine maintenance work
• Ensures vendor maintenance activities are carried out as per Equinix's standard operating procedures
• Performs semi-routine site logs for permits, such as Maintenance Operation Protocol (MOPs) and scripts
• Supports on-site administration Work Orders & Additional Projects
• Completes semi-routine work requests and circuit installations
• Folows established procedures with troubleshooting and maintaining office equipment (if necessary)
• Supports auxiliary equipment and machines
• Affords assistance to more senior staff on infrastructure projects
• Informs stakeholders of inventory needs to maintain stock levels of parts and equipment

Qualifications

• Typically requires a high school diploma and proven years of equivalent work experience