Data Center Business Operations Manager

About the role

Digital Realty supports the data center, colocation and interconnection strategies of customers across the Americas, EMEA and APAC, ranging from cloud and information technology services, communications and social networking to financial services, manufacturing, energy, healthcare and consumer products. This pivotal role requires an experienced leader to drive strategic planning, operational excellence, and stringent compliance across four dedicated data center sites supporting a key banking client.

Responsibilities

• Partner with internal leadership and external stakeholders to formulate, align, and execute strategic and operational plans for data center service delivery, emphasizing compliance and resilience.
• Establish and manage a robust reporting and business review cadence, including comprehensive dashboards and metrics, to monitor performance, compliance status, and drive accountability against established strategic goals.
• Develop sophisticated business analytics to enhance strategic decision-making and support continuous improvement in compliance and operational efficiency.
• Lead and manage special projects and critical, cross-functional programs designed to improve compliance frameworks, operational processes, and overall service delivery quality.
• Prepare high-level analyses, presentations, and communication materials for the Operations team for discussions with internal leadership and external stakeholders.
• Act as a collaborative liaison across all internal functions and geographies, ensuring a unified and consistent approach to operational compliance and strategic support for the data center portfolio.
• Ensure operational procedures meet compliance requirements, verify vendor and contractor compliance with site standards, and coordinate with facilities, engineering, and IT teams to maintain compliance during daily operations.

Requirements

• Minimum of 5+ years substantial and demonstrated expertise in data center operations and compliance roles.
• Proven track record in complex analysis, strategic planning, and successful project/program management within a demanding business environment.
• Demonstrated ability to quickly build credibility and effectively collaborate, advise, and influence internal leadership and external stakeholders.
• Core competencies: action-oriented, judgment and agility, communication, and leadership style.
• Bachelor’s degree in Business or a related technical field, or equivalent practical work experience is required.

Benefits

• Medical, dental, vision, life and AD&D insurance
• 401k match
• Disability benefits
• Wellness and education benefits
• Employee stock purchase plan
• Paid time off, holidays, and more

Pay

Compensation range: $58.73 to $62.10 per hour. This compensation range represents the Company’s good faith belief as to what it will pay as an hourly rate for this position at the time of this posting.

Schedule

The role is on site Mon-Fri and can be located in Sterling, VA or Manassas, VA or Garland, TX or Lewisville, TX.